Strategic Success Manager

Job not on LinkedIn

🕒 April 30

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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BenchPrep

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

☁️ SaaS

🛍️ eCommerce

💰 $20M Series C on 2019-01

Education • SaaS • eCommerce

BenchPrep is a leading provider of a digital learning ecosystem designed to support continuous growth for learning businesses, including associations and credentialing bodies. Their award-winning platform offers solutions for test preparation, certification training, continuing education, and more. BenchPrep empowers organizations to deliver efficient, engaging learning experiences that prepare learners for certification exams and enable ongoing professional development. Through advanced features such as data analytics, content management, and integration capabilities, BenchPrep helps organizations grow their learning programs, refine content, and drive revenue growth.

📋 Description

• Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR). • Identify and close upsell opportunities • Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making. • Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings. • Proactively anticipate customer needs and ensure alignment with their long-term business objectives. • Partner with Customer Success Managers and Solutions Engineers to address customer needs. • Provide feedback to internal teams on product enhancements and strategic opportunities.

🎯 Requirements

• 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products • Strong ability to build relationships with C-level executives and decision-makers. • Exceptional communication and negotiation skills, with a focus on contracts and renewals. • Strategic thinker with a track record of achieving growth targets. • Excellent time management, organizational, and prioritization skills. • A passion for driving customer success and aligning business goals.

🏖️ Benefits

• Medical insurance covering 80% of premiums for you and your dependents. • Dental, Vision, Short & Long Term Disability, Life Insurance and other Voluntary benefits. • 401(K) Safe Harbor Non-Elective 3% Contribution • Flex PTO (our version of unlimited PTO), Wellness Days, Birthday PTO, Winter Break + a generous company holiday calendar • Annual Learning Stipend of $1,200 • Parental Leave • $500 towards workstation setup upon hire, and a monthly stipend for other expenses after that • … and the list goes on!