Senior Business Process Engineer

🔥 4 minutes ago

🌺 Hawaii – Remote

🌺 Hawaii – Remote

💵 $95k - $125k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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BerryDunn — Assurance, Tax and Consulting

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1974

🏥 Healthcare

🛡️ Insurance

⚖️ Legal

Healthcare • Insurance • Legal

BerryDunn is an award-winning accounting and consulting firm with a 50-year history dedicated to providing exceptional services in assurance, tax, and consulting. The firm focuses on forming close partnerships with clients to deliver customized solutions that drive meaningful outcomes. Its expert teams work across various sectors, helping public and private entities optimize finances, reduce risks, and improve business processes with a commitment to client success.

📋 Description

• Serve as a subject matter expert on HR.1 eligibility and enrollment business process redesign, operations, policy alignment, and implementation planning. • Support changes needed to meet state and federal regulatory requirements for Medicaid eligibility and enrollment operations. • Build and maintain strong relationships with operations stakeholders, BerryDunn team members, workstream leaders, vendor partners, and other project partners. • Lead and support current-state analysis, future-state design, process improvement, and implementation activities for eligibility and enrollment workflows using the DMAIC framework. • Translate business needs, policy requirements, regulatory changes, and stakeholder feedback into clear requirements, process maps, Standard Operating Procedures (SOPs), implementation materials, and recommendations. • Facilitate meetings, interviews, workgroups, planning sessions, and process improvement events with eligibility and enrollment stakeholders, operations teams, vendor partners, and related external partners. • Support improvements related to task assignment, workload management, leadership development, call center processes, staff workflows, and member-facing service delivery. • Research state and federal policy and assess the impact on business processes, system workflows, documentation, training needs, and member interactions. • Coordinate across workstreams and partner teams, and external communications or marketing partners, to align priorities, decisions, risks, dependencies, follow-up actions, and implementation needs. • Use Jira and SharePoint to track work, document decisions, maintain project materials, and support reporting and review processes. • Support readiness, communication, training, and adoption activities for eligibility and enrollment process, policy, system, and operational changes.

🎯 Requirements

• Deep understanding of process redesign within a state Medicaid eligibility and enrollment program. • Minimum of three years of experience working for or with a state Medicaid agency. • Experience supporting Medicaid eligibility and enrollment operations, regulatory change, task assignment, workload management, call center operations, or related business processes. • Ability to lead in a team setting and collaborate with client stakeholders, vendors, and internal project teams. • Strong time management skills and ability to manage multiple priorities, deadlines, and deliverables. • Knowledge of quality assurance and quality control practices, including deliverable review and proactive problem management. • Excellent communication, facilitation, writing, editing, presentation, and attention-to-detail skills. • Proficiency in Microsoft Project, Excel, Word, PowerPoint, Visio, SharePoint, Teams, Outlook, Jira, Webex, and Zoom or similar tools.

🏖️ Benefits

• Eligible employees have access to benefits that go beyond what’s expected to support their physical, mental, career, social, and financial well-being.