Telecom Voice Operations Engineer

🕒 May 21

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BETSOL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

☁️ SaaS

Enterprise • Cloud Computing • SaaS

BETSOL is a global IT services company that offers a wide range of solutions to enhance business operations and efficiency. Their services include product engineering, DevOps, cloud enablement, application modernization, and security services. BETSOL specializes in cloud-native development, infrastructure automation, and application migration, providing enterprise clients with advanced IT infrastructure solutions. They also offer unique services such as Zmanda Enterprise Backup, which is a leading open-source backup and recovery solution for data centers. BETSOL prides itself on transforming digital landscapes through innovation and collaboration, maintaining high industry standards for security and quality while serving clients across over 40 countries.

📋 Description

• Support and optimize enterprise cloud voice and contact center platforms • Troubleshoot, automate and leverage AI to enhance service efficiency • Handle end-user provisioning and troubleshooting for platforms such as Five9, Microsoft Teams, Avaya, and Cisco • Manage ServiceNow queues, ticket documentation, and user support workflows • Support carrier integrations, SIP trunking, and telecom lifecycle activities • Monitor and optimize voice performance (MOS, latency, jitter, packet loss) • Collaborate with IT, network, vendor, and business teams to deliver solutions

🎯 Requirements

• 3–5+ years of hands-on experience supporting enterprise voice platforms (Five9, Microsoft Teams, Avaya, or Cisco) • 3–5+ years of experience with SIP trunking, carrier integrations, and telecom lifecycle management • 3–5+ years working with ITSM platforms, preferably ServiceNow • Strong troubleshooting experience with voice quality metrics (MOS, jitter, latency, packet loss) in multi-vendor environments • Experience with network monitoring and diagnostic tools such as Wireshark, Aternity, or Nectar • Proven experience applying AI/ML tools or automation frameworks in IT operations (ticket triage, pattern detection, self-healing workflows) • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience

🏖️ Benefits

• Comprehensive benefits • Opportunities for professional development