Manager, Research Data – Operations

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🕒 May 14

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Spiceworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🔒 Cybersecurity

B2B • Cybersecurity

Spiceworks is a global technology service that connects millions of technology decision makers to help them succeed in their jobs. It offers award-winning free tools and apps, such as the Cloud Help Desk, which are trusted by over 280,000 organizations worldwide. By providing a platform for IT professionals to discover, adopt, and manage the latest technologies, Spiceworks aims to solve problems faster and make IT work easier. Additionally, it fosters community engagement among peers in the IT field.

📋 Description

• Design and implement custom surveys in collaboration with Research Directors and survey vendors. • Analyze business outcomes driven by technology adoption and create best-in-class data cuts. • Create clear, engaging data visualizations in PowerPoint that support client decision-making. • Develop insightful reports and presentations, translating complex data into actionable takeaways. • Synthesize research insights to create compelling and credible narratives for various marketing assets, including articles, whitepapers, infographics, ebooks, videos, and more. • Gather and evaluate research vendor bids while monitoring costs to ensure invoices align with project budgets. • Manage external research vendors to ensure timely and high-quality deliverables. • Oversee data collection processes to ensure quality and accuracy. • Continuously explore new ways to enhance research quality and improve processes. • Partner with cross-functional teams—including marketing, sales, content, and project management—to seamlessly integrate research into broader strategic programs.

🎯 Requirements

• 4+ years of relevant market research, statistics, and survey experience • Hands-on experience designing online and phone-based surveys (Qualtrics is a plus!) • Strong writing and presenting skills • Strong data analysis skills, particularly in Excel • Experience managing research vendors for sampling and translations • Familiarity/acumen with business software (i.e. Microsoft 365, Google Workspace, Salesforce, Wrike, etc.) • Excellent problem-solving, writing, and presentation skills • A proactive mindset with a passion for uncovering insights • Understanding of technology vendor landscape and/or experience with technology marketing • Ability to work across disciplines and collaborate with multiple teams • Interest in managing and mentoring other researchers as our team grows

🏖️ Benefits

• competitive salaries • robust, health and wellness-focused benefits • paid time off • paid holidays • extended leave of absence • Employee Resource Groups • company-sponsored events • regular opportunities for professional growth through educational support, mentorship programs, and career development resources • employee engagement programs and recognition awards