Senior Customer Success Manager – English, French Speaking

🕒 April 8

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Beyond

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 $42.5M Series A on 2019-09

B2B • eCommerce • SaaS

Beyond is the world's best revenue management platform designed for short-term rental hosts and property managers. It helps users drive revenue through dynamic pricing strategies, automated pricing solutions, and real-time market insights, allowing them to optimize their pricing and maximize profitability. With tools like the revenue calculator and advanced analytics, Beyond empowers its users to make data-driven decisions and improve their overall business performance in the competitive vacation rental market.

📋 Description

• Driving customer adoption, retention and satisfaction for an assigned book of accounts • Providing analyses on booking trends and pricing performance for clients • Building relationships with customers by driving value using a consultative approach to become an influencer and trusted extension of their team for Guidance accounts • Training clients on the basics of revenue management and how to effectively use our tool to increase revenue • Ensuring our customer’s success by analysing how they can maximise revenue and utilise Beyond to review booking data and charts to make pricing decisions • Securing annual subscription renewals and uncovering expansion opportunities • Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met • Monitoring and reporting on the health and risk of assigned accounts • Maintaining a deep understanding of Beyond Pricing’s suite of products • Reviewing Beyond’s algorithm performance in existing markets, making actionable recommendations based on data-driven insights • Partnering closely with the Revenue Management, Sales, and Customer Experience Teams and help mentor junior members of the team • Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

🎯 Requirements

• 3+ years of experience working in customer success • Experience managing renewal conversations • Fluency and ability to work with customers in English and French • Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel • Exceptional verbal and written communication skills with the ability to communicate effectively at all levels • Experience helping customers through presentations, trainings, or day-to-day questions • Experience in SaaS, tech and/or the short-term rental industry preferred • Fluency in any additional European language is a plus.

🏖️ Benefits

• stock options • unlimited PTO • private health insurance • more!