Technical Support Analyst

September 24

Apply Now

Receive Emails with Similar Jobs

BeyondTrust

WebsiteLinkedInAll Job Openings

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

📋 Description

• Provide initial support to customers reporting incidents with BeyondTrust products • Document, respond to, and escalate customer incidents in a timely, efficient, and professional manner • Assess severity of incidents, gather necessary information from customers, and address or route incidents appropriately • Process inbound reported customer incidents according to Service Level Agreements • Provide 1st level technical support and triage • Communicate with customers verbally or in writing in a professional, efficient, pleasant and helpful manner • Resolve customer support incidents by providing information, documentation, using teamwork, and a variety of internal resources • Document all interaction with customers, including communication and resolutions • Work with Technical Support Engineers to resolve or escalate more complex issues • Actively participate with other Technical Support Analysts in a team-oriented culture and assist other internal groups

🎯 Requirements

• College credit or professional experience in Customer Support • Some experience and knowledge of Microsoft OS and IT network administration/support • Basic technical foundation and an aptitude for learning • Customer-focused attitude • College credit in Information Technology (nice to have) • Strong troubleshooting skills and technical abilities (nice to have)

🏖️ Benefits

• Culture of flexibility, trust, and continual learning • Recognition for growth and impact • Flexible work arrangements (Remote United Kingdom) • Supportive, team-oriented culture • Diversity and inclusion initiatives