Client Success Manager

🕒 April 27

🇺🇸 United States – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Big Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🧘 Wellness

⚕️ Healthcare Insurance

☁️ SaaS

💰 $75M Series C on 2022-01

Wellness • Healthcare Insurance • SaaS

Big Health is a company focused on making effective mental health care accessible through digital solutions. They offer a comprehensive platform with programs such as Sleepio, Daylight, and Spark Direct, which help individuals improve sleep, manage anxiety, and enhance mood, respectively. Big Health serves employers, health plans, and benefits consultants, aiming to overcome barriers to mental health care like stigma, financial difficulties, and access issues. Their mission is to empower people and organizations to take control of their mental health with evidence-based digital programs that are inclusive, scalable, and affordable.

📋 Description

• Build strong, consultative relationships with employer clients to become a trusted partner and advisor in supporting the mental health of client populations through utilization of Big Health’s products. • Manage enrollment marketing and campaign planning efforts to generate awareness of our programs among the client populations - work with your clients to identify unique opportunities to help clients expand engagement within their populations. • Prepare reporting for and lead monthly/quarterly client meetings, annual reviews, and manage follow-ups in a timely manner to ensure client satisfaction. • Think strategically and work cross-functionally to troubleshoot client requests. • Take responsibility for up-sell opportunities and contract renewals. • Become a product expert and internal champion for clients' needs as our offerings evolve. • Analyze, interpret, and present program engagement and outcome metrics to demonstrate value to our clients.

🎯 Requirements

• Minimum of 4+ years of enterprise account management experience, with demonstrated ability to confidently engage with senior stakeholders • Strong interpersonal aptitude with the ability to coordinate cross-functionally and meet deadlines in a fast-paced environment • Ability to act proactively to influence key stakeholders and drive decisions • Strong executive presence and ability to communicate confidently with senior benefits leaders • Strong attention to detail. You’ll have complete ownership of your accounts and measure their success. A detail-oriented, thorough, creative, and analytical approach will be critical to your and your client’s success • Clear, collaborative communication skills and a willingness to support your Big Health team • Proficiency in building clear, insight-driven presentations (PowerPoint / Google Slides) and analyzing data (Excel / Google Sheets); familiarity with Looker and Salesforce is highly desirable • An interest in healthcare, healthtech, & mental health, and a passion for directly improving peoples’ lives strongly preferred • Curiosity, humility, proactivity, patience, and drive - the perfect recipe for a top Client Success Manager

🏖️ Benefits

• Enjoy benefits including a generous vacation policy • Professional development fund • Flexible working arrangements • Competitive salary packages including stock options