Catering Sales CSR

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Big Ideas Social Media, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🤝 B2B

🎯 Recruiter

📱 Media

B2B • Recruitment • Media

Big Ideas Social Media, Inc. is a Philippines-based outsourcing and digital marketing company that connects businesses with affordable, quality freelancers and dedicated staff. It provides tailored outsourced solutions including digital marketing (ads, web design, social media management), business consultancy, recruitment, payroll, HR administration, and bespoke staffing (part-time or full-time) for local and international clients. The company focuses on saving clients time and money by handling hiring, screening, and back-office tasks so clients can focus on growth and sales.

📋 Description

• Monitor catering platforms (ezManage, Olo, ezCater, etc.) to track daily orders and ensure smooth delivery • Perform morning check-ins for prior evening orders and afternoon check-ins for current lunch orders • Communicate proactively with GMs to confirm order details and resolve on-site issues • Respond promptly to emails and phone calls from GMs and customers; own the customer experience until resolved • Coordinate logistics with customers and GMs from order placement through delivery (temperature, presentation, special instructions) • Conduct post-order follow-ups to gather feedback and identify improvement opportunities • Use after-service follow-ups to drive repeat business: thank customers, identify upcoming needs, present package recommendations, and schedule future orders or reminders • Save all new catering client contact details (including phone numbers) into RingCentral accurately and promptly • Flag and escalate customer or GM-reported issues to the manager with recommended next steps • Encourage positive reviews on ezCater/Google and encourage direct ordering when a location proves highly reliable • Assist with inbound/outbound sales calls and document interactions in internal systems (secondary to service priorities) • Update and maintain prospect lists; perform light lead research and follow-up cadence with past clients (secondary task) • Enter and edit catering orders in the CRM/DB as needed • Any other miscellaneous duties and responsibilities related to the above

🎯 Requirements

• Bachelor’s degree of any 4-year course • 2+ years of proven customer service or voice role experience • SALES F&B /catering /restaurant experience strongly preferred • Comfortable with US Pacific Time schedule (Mon–Fri, 7:00 AM–4:00 PM PT) • Clear, professional spoken and written English • Has initiative and knows how to escalate issues to key stakeholders • Strong attention to detail, CRM discipline, and escalation judgment • Ability to work independently and collaborate with managers and GMs

🏖️ Benefits

• No benefits for Freelancers during the evaluation period • Possible benefits upon renewal: paid sick leaves, paid vacation leaves, HMO health insurance, 13th month pay