Virtual Assistant

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🕒 February 7

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Big Ideas Social Media, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🤝 B2B

🎯 Recruiter

📱 Media

B2B • Recruitment • Media

Big Ideas Social Media, Inc. is a Philippines-based outsourcing and digital marketing company that connects businesses with affordable, quality freelancers and dedicated staff. It provides tailored outsourced solutions including digital marketing (ads, web design, social media management), business consultancy, recruitment, payroll, HR administration, and bespoke staffing (part-time or full-time) for local and international clients. The company focuses on saving clients time and money by handling hiring, screening, and back-office tasks so clients can focus on growth and sales.

📋 Description

• Inbound Customer Relations & Support • Multi-Channel Engagement: Respond promptly and professionally to client inquiries across email, phone, and live chat platforms. • Issue Resolution & Escalation: Act as the first line of defense for customer concerns, resolving general inquiries, updating accounts, and routing highly technical inquiries, refund requests, or large enterprise opportunities to senior team members. • Brand Ambassadorship: Maintain an exceptionally polite, clear, and professional tone in all external customer communications, building brand loyalty and trust. • Vendor & Supply Chain Coordination Operations Follow-up: Reach out proactively to manufacturers and distributors via phone and email to run stock checks, secure pricing sheets, and confirm Estimated Times of Arrival (ETAs). • Order Tracking & Backlog Monitoring: Monitor open purchase orders daily, ensuring vendor processing times are met and flagging potential delays before they impact the customer. • Shipping & Logistics Coordination: Collect shipping tracking numbers, address delays, and coordinate carrier updates. • Order Processing & Operations Support Database Accuracy: Update and maintain internal order tracking sheets, spreadsheets, and CRM logs with real-time notes so that team members have instant visibility on any transaction's status. • Financial Administration: Assist with drafting customer quotes, generating accurate invoice records, and coordinating timely customer follow-ups on unpaid orders. • Order Integrity Check: Check incoming order details against inventory lists to identify product, pricing, or supply anomalies before processing payment. • Sales Assistance & Dynamic Growth Product Literacy: Commit to learning the automotive performance products and vendor catalogs to answer basic inquiries and assist customers in selecting correct parts. • Commission Opportunities: Proactively follow up on open carts or leads to close transactions, qualifying you for performance-based commission structures once established in the role. • Perform other related duties as assigned.

🎯 Requirements

• Bachelor’s Degree with studies in Business, Finance, Management or related fields preferred. • Minimum of 3-5 years of proven experience as an Executive Assistant or Virtual Assistant or Sales-related experience. • Strong business background • Exceptional organizational skills and attention to detail • Ability to manage multiple priorities and meet deadlines under pressure • High level of professionalism and discretion • PC proficiency in Microsoft Office and Google Workspace. • Excellent verbal/written communication skills with the ability to communicate with all levels of personnel effectively. • Organized, independent, self-motivated, detail-oriented team player. • Proactive and takes initiative without constant direction. • Strong knowledge of business English, spelling, and punctuation. • Previous experience working within the Auto Repair, Automotive parts, or general automotive retail/e-commerce industry is highly preferred. • Prior experience servicing US-based companies, understanding American consumer standards, and working overnight/graveyard shifts. • Experience in telesales, order upselling, or customer conversion with a commission-incentivized drive. • Strong prompting skills with generative AI tools (e.g., ChatGPT, Claude) to accelerate copy drafts, customer response drafting, and workflow automation.

🏖️ Benefits

• Compensation: $6 to $10 per hour GROSS rate depending on experience. • TAXATION: As per Philippine Bureau of Internal Revenue (BIR) regulations, professional fees for self-employed individuals are subject to a 5% or 10% Expanded Withholding Tax (EWT). • CONTRACT: This is a 3-month long freelancing trial contract (full-time) that can be done remotely at home with a computer and a fast and reliable internet connection. • POSSIBLE RENEWAL: However, if the Client decides to renew the contract there may be certain benefits such as paid sick leaves, paid vacation leaves, HMO health insurance and 13th month pay. These are not guaranteed and everything will depend on performance and client discretion.