Delivery Director, Professional Services

🕒 February 10

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EDB

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏢 Enterprise

🤝 B2B

💰 Venture Round on 2019-10

Software • Enterprise • B2B

EDB is a company focused on providing advanced software solutions and services for database management. It specializes in PostgreSQL, an open-source database management system, and helps organizations deploy, run, and scale their data infrastructure efficiently and securely. EDB offers tools and support for database optimization, migration, and performance tuning, making it a valuable partner for enterprises looking to maximize their data capabilities.

📋 Description

• Manage and grow Professional Services business in the Americas and US Public Sector. • Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction. • Manage a growing team of Consultants, Solution Architects, and Project Managers. • Work with services partners to create a flexible and cost effective delivery network. • Contribute to and execute the EDB Customer Experience (CX) strategic vision. • Partner closely with EDB Sales and drive solutioning of CX services during the presales phase. • Ensure excellence in Customer delivery, and managing operational success metrics.

🎯 Requirements

• 15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform. • 10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets. • 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle. • Excellent strategic thinking and problem-solving skills • Detail oriented with excellent follow through skills and a sense of urgency. • Exceptional stakeholder management skills, with a customer-first approach. • Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role. • Proven experience building and leading a team of 10+ people in a fast-paced, growing company. • Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions. • Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries. • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners. • Serves as an expert in Professional Services internally and externally with customers and partners. • Ability to travel up to 50%.

🏖️ Benefits

• EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. • Access to CuraLinc to aid employees in health and wellness tips and practices. • Wellness Fridays extending to December 2026!