Ops Excellence Manager

🕒 May 11

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Bigblue

WebsiteLinkedInAll Job Openings

51 - 200 employees

Bigblue is the fulfillment solution for customer-centric brands.Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales 🛍️In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back 💪

📋 Description

• Support operational improvements • Execute Operations Excellence initiatives across EU warehouse network, with a strong focus on implementation and follow-through • Help document, test, and deploy standard operating procedures (SOPs) to improve productivity, accuracy, and cost efficiency • Contribute to building the tools, processes, and routines that enable scalable and reliable operations • Work closely with site teams to understand operational constraints and help translate them into practical improvements • Assist in collecting and analyzing data to identify improvement opportunities • Support cross-functional improvement projects (layout optimization, process redesign, digitalization, tooling implementation) • Execute small-to-medium projects with guidance: problem analysis, data collection, solution testing, implementation support, and tracking • Help scale best practices across the network, ensuring consistency while adapting to local realities • Prepare clear project updates, analyses, and recommendations for Operations Excellence leadership • Participate in project planning sessions and contribute ideas for process enhancements • Help build and maintain operational dashboards (productivity, quality, costs) • Monitor KPIs and flag deviations, risks, or improvement opportunities to your manager • Support the measurement and documentation of improvement initiatives • Participate in post-implementation reviews and continuous improvement discussions • Assist in creating reports and presentations on operational performance • Work with Technology teams to help communicate operational challenges and test system improvements • Collaborate with Finance and Data Analysts to understand cost drivers and operational metrics • Coordinate with Fulfillment, Transportation, and Customer Service teams to support end-to-end operational improvements • Build relationships with site operators and team leads to gather feedback and insights • Support a data-driven, problem-solving mindset within operations • Help empower site teams to identify and address performance issues • Actively contribute ideas and learn from operational challenges • Participate in knowledge-sharing sessions and training initiatives.

🎯 Requirements

• 5-7 years of experience in operations, consulting, supply chain, industrial engineering, process improvement, or a related field • Strong analytical skills and comfort working with data (Excel/Google Sheets required; SQL is a plus) • Hands-on approach with willingness to spend time on the warehouse floor • Ability to travel as needed to support areas of responsibility. Domestic and regional travel estimate average 50% (subject to change based on business need). • Clear communicator, able to work effectively with both frontline operators and management • Self-motivated, detail-oriented, and eager to learn in a fast-paced operational environment • Bachelor's degree in Engineering, Operations, Supply Chain, Business, or a related field • Experience with Lean, Six Sigma, or other continuous improvement skills or certifications • Experience in data analysis and creating actionable insights from operational data • Knowledge of warehouse management systems or logistics operations • Ability to manage multiple priorities and adapt to changing business needs.

🏖️ Benefits

• 10€ meal voucher per worked day (55% paid by Bigblue) • ClassPass membership for fitness & wellness. • MacBook or your preferred setup to do your best work. • 100% health insurance coverage with Benefiz.