
51 - 200 employees
🛍️ eCommerce
🛒 Retail
👥 B2C
eCommerce • Retail • B2C
BikesOnline USA is an online specialty retailer that focuses on providing bicycles, parts, and accessories. With a concentration on eCommerce, it caters to cycling enthusiasts and consumers looking for quality biking gear. The company operates primarily in the retail sector and leverages online platforms to reach a broader audience.
🔥 15 hours ago
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51 - 200 employees
🛍️ eCommerce
🛒 Retail
👥 B2C
eCommerce • Retail • B2C
BikesOnline USA is an online specialty retailer that focuses on providing bicycles, parts, and accessories. With a concentration on eCommerce, it caters to cycling enthusiasts and consumers looking for quality biking gear. The company operates primarily in the retail sector and leverages online platforms to reach a broader audience.
• Respond to inbound sales enquiries via phone, live chat and email • Understand customer needs, riding style, preferences and budget before recommending products • Advise customers on bicycles, parts, accessories, availability and current offers • Convert pre-sales enquiries into purchases • Upsell or cross-sell relevant parts and accessories • Follow up qualified leads and open sales enquiries • Meet individual and team targets for sales, conversion, response times and customer experience • Maintain customer, lead and sales records in company systems • Build customer relationships supporting repeat purchases and long-term value • Monitor customer questions, objections and sales trends and share insights with the Sales Supervisor • Provide updates and reporting on sales activity, lead progress and results • Attend team meetings, coaching and product training sessions • Continuously improve sales knowledge and results using feedback and performance data • Support other reasonable sales-related tasks as required
• Philippines-based • Previous experience in sales, ideally in ecommerce, retail or a customer-facing environment • Strong knowledge of bicycles, components and accessories • Genuine interest in cycling and ability to quickly develop detailed product knowledge • Excellent spoken and written English • Ability to understand customer needs, recommend appropriate products and convert enquiries into sales • Strong selling, negotiation and relationship-building skills • Experience using CRM, customer service or sales systems • Strong organisation, time-management and multitasking skills • Confidence using Microsoft Excel, Google Sheets and other online tools • Ability to work independently, stay focused and meet targets in a remote environment • Calm and adaptable approach when priorities, systems or processes change • Proactive mindset, openness to feedback and willingness to take ownership of results • No formal qualifications are required • Current resume and brief cover letter required to apply
• Remote work arrangement • Team meetings, coaching and product training sessions • Feedback and performance data to continuously improve sales knowledge and results
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