Binance
1001 - 5000 employees
Founded 2017
₿ Crypto
💳 Fintech
💰 Initial Coin Offering on 2020-12
Crypto • Fintech
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
Customer Service Representative
🔥 0 minutes ago
🗣️🇹🇭 Thai Required
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Binance
1001 - 5000 employees
Founded 2017
₿ Crypto
💳 Fintech
💰 Initial Coin Offering on 2020-12
Crypto • Fintech
Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.
📋 Description
• Handle high amounts of live chats • Coordinate and handle customer inquiries about Binance's products, features, and retain regular customers • Solve customer complaint issues, and create and document report analysis • Optimize customer complaint processes and improve service quality • Handle unpredictable emergencies in an efficient and timely manner • Perform adhoc tasks and reports assigned by shift leader and/or managers
🎯 Requirements
• Bachelor's degree or diploma, preferably in a finance-related major • Prior customer support experience with exposure to an e-commerce or financial industry background is a must • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach • Experience or knowledge of any financial derivative product is a big plus • Willing to work weekends and irregular hours which will include night shifts • Fluency in English and Thai are required to be able to effectively coordinate with overseas partners, stakeholders, and customers
🏖️ Benefits
• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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