Technical Support Analyst

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Binary Stream Software - ERP Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

🤝 B2B

💸 Finance

☁️ SaaS

B2B • Finance • SaaS

Binary Stream Software - ERP Solutions is a company that provides industry-leading Enterprise Resource Planning (ERP) solutions deeply embedded in Microsoft Dynamics 365 Finance, Dynamics 365 Business Central, and Microsoft Dynamics GP. With over 20 years of experience, they specialize in automating and enhancing business processes for various industries such as software, telecommunications, manufacturing, real estate, finance, and healthcare. Their products, like Multi-Entity Management, Subscription Billing Suite, and Property Lease Management, empower clients to streamline operations, automate billing cycles, manage leases, and analyze financial data effectively. The company's solutions aim to transform finance and operations by reducing manual processes, ensuring data accuracy, and providing real-time business insights.

📋 Description

• Solve issues encountered by customers engaged in implementing and using Binary Stream products. • Create a support ticket for each newly reported customer issue. • Obtain and record all information needed to replicate issues encountered by customers. • Involve the appropriate Development team member in the resolution of customer-reported issues. • Maintain oversight over the status of open tickets, ensuring communication is maintained with affected customers. • Contribute to continuous improvement within the Customer Support function. • Provide guidance, coaching, and support as needed to other staff.

🎯 Requirements

• University degree in computer science or a finance-related field • 2–3+ years of experience in customer software support, ideally in ERP, SaaS, or enterprise application environments • Working knowledge of Software Development Life Cycle (SDLC) • Hands-on experience with SQL for querying and reporting • Ability to read and interpret technical logs, error messages, and system behaviour for troubleshooting • Basic programming and debugging experience in any modern programming language • Intermediate working knowledge of MS Office, including Power BI, Word, Excel, and PowerPoint.

🏖️ Benefits

• Fully Remote Work Environment • Flexible Hours & Healthy Work-Life Balance • 20 Days Paid Vacation + 7 Sick Days • Health Insurance for Self, Spouse & up to 2 Children • Annual Performance Bonus • Learning & Growth Opportunities • Company-Sponsored Certifications • Exposure to Global Teams & Customers • Team Events & Offsites Twice a Year • Supportive and Collaborative Culture • Opportunity to Make a Meaningful Impact