Binding Minds Inc. (Certified Disability Owned Business Enterprise)
B2B • Healthcare • Recruitment
Binding Minds Inc. is a strategic staffing services company, certified as a Disability-Owned Business Enterprise (DOBE) by DISABILITY:IN. Based in New Jersey, the company specializes in providing both permanent and contingent staffing solutions across various sectors, including Information Technology, Healthcare, Engineering, and Finance. With a commitment to diversity, equity, and inclusion, Binding Minds works diligently to connect talent with opportunities, fostering strong relationships with both clients and candidates to ensure successful placements.
Key Account Manager – Customer Success Manager
Job not on LinkedIn
October 9
🗣️🇪🇸 Spanish Required
Binding Minds Inc. (Certified Disability Owned Business Enterprise)
B2B • Healthcare • Recruitment
Binding Minds Inc. is a strategic staffing services company, certified as a Disability-Owned Business Enterprise (DOBE) by DISABILITY:IN. Based in New Jersey, the company specializes in providing both permanent and contingent staffing solutions across various sectors, including Information Technology, Healthcare, Engineering, and Finance. With a commitment to diversity, equity, and inclusion, Binding Minds works diligently to connect talent with opportunities, fostering strong relationships with both clients and candidates to ensure successful placements.
📋 Description
• Gestionar directamente el portafolio de cuentas clave, garantizando retención, expansión y satisfacción. • Identificar y ejecutar oportunidades de upsell y cross-sell, impulsando la adopción de nuevos módulos y servicios. • Construir y mantener relaciones sólidas con C-levels (CEOs, CIOs, CMOs) de instituciones de salud. • Diseñar e implementar planes de cuenta trimestrales, alineando objetivos operativos y comerciales del cliente. • Coordinar con las áreas de Activaciones, Soporte, Producto y Tecnología para garantizar una entrega impecable del servicio. • Liderar QBRs (Quarterly Business Reviews) con clientes estratégicos, presentando resultados, métricas de adopción y próximos pasos. • Monitorear métricas críticas como NRR, MRR y NPS, anticipando riesgos y actuando proactivamente ante señales de churn. • Representar la voz del cliente dentro de la organización, influenciando el roadmap de producto y decisiones de mejora. • Realizar visitas estratégicas en campo para fortalecer relaciones y detectar nuevas oportunidades de expansión.
🎯 Requirements
• +5 años de experiencia en gestión de cuentas estratégicas en empresas SaaS, HealthTech o B2B Enterprise. • Experiencia en productos tecnológicos para el sector salud (PACS, RIS, EMR o similares). • Capacidad para analizar métricas comerciales, contractuales y de adopción de producto. • Habilidad comprobada en negociación y comunicación ejecutiva. • Nivel avanzado de Excel / Google Sheets, CRM (HubSpot deseable) y herramientas BI (Looker, Redash). • Disponibilidad para viajes frecuentes dentro de México y reuniones presenciales con clientes.
🏖️ Benefits
• Contratación con prestaciones de ley • Entorno dinámico, flexible y colaborativo • Posibilidades de crecimiento profesional y liderazgo comercial • Salario competitivo + bonos por cumplimiento de objetivos
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