Engagement Manager

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BioCatch

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

💳 Fintech

🏦 Banking

Cybersecurity • Fintech • Banking

BioCatch is the leader in Behavioral Biometrics which analyzes an online user’s physical and cognitive digital behavior to protect individuals and their assets. Our mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust and ease seamlessly co-exist. Leading financial institutions around the globe use BioCatch to more effectively fight fraud, drive digital transformation and accelerate business growth. With over a decade of analyzing data, over 60 patents and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems.

📋 Description

• Work on an ongoing basis with a portfolio of BioCatch’s largest customers to drive utilization of its behavioral biometric solution and create positive business outcomes. • Define the strategic direction of customers post-sales and collaborate with them to jointly solve problems. • Partner with Strategic Account Managers to identify and explore new opportunities for BioCatch data and services. • Present consultative solutions to audiences ranging from executives to business owners and maintain trusted-advisor relationships. • Manage risks to the efficacy of the BioCatch solution for strategic customers. • Serve as the single point of contact for consulting, incident reporting, and escalations, working with Support, Service Delivery, Threat Analysts, and Data Scientists. • Communicate customer expectations to Solution Delivery and Threat Analyst teams during projects. • Lead project teams through customer issues by identifying remediation paths, executing plans, and keeping stakeholders informed. • Schedule and facilitate customer meetings covering product releases, roadmap feedback, and product enhancements. • Advocate for customers with internal Solutions, R&D, Products, and Engineering teams and manage escalations. • Lead and present Customer Business Reviews onsite or remotely to business owners and executives. • Provide internal stakeholders with periodic updates on customer status and KPIs. • Evangelize the BioCatch solution, present at conferences, and enhance personal brand in cybersecurity. • Support BioCatch events, invite customers, and ensure attendance. • Support collection of supplier compliance forms and other customer information requests. • Coordinate projects and provide strategic oversight to ensure schedule and scope adherence for new customer use cases. • Develop and update technology delivery project plans, including timelines, resources, and task owners. • Develop work breakdown structures and maintain project efficiency. • Track milestones and deliverables, synchronize with customer delivery teams, and identify timeline risks. • Coach project teams and provide performance feedback. • Prepare, review, or provide input for Statements of Work; validate technical feasibility and estimate effort. • Support customer-support escalations during production incidents. • Develop executive-level customer relationships and map BioCatch capabilities to customer strategies.

🎯 Requirements

• 8 years of post-sales consulting experience in the cyber security, fraud, payments or technology space working with top tier customers. • Bachelor’s degree from a STEM subject/quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer science or Information Systems. Strong candidates with degrees in other disciplines will be considered. • Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority. • Advanced organizational and project management skills. • Fluent in English and Spanish (able to read/write and speak). Portuguese is strongly desired. • Exceptionally strong verbal and written communication skills, including executive level communication. • History of working with highly technical internal and external teams, then translating requirements and discoveries to non-technical decision makers. • Expert-level consultative skills with the ability to collaborate and to explore options, to demonstrate and to effectively use active listening skills to understand client needs. • Strong time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results. • Ability to prioritize and handle multiple requests concurrently. • Expert ability to work in a team environment, by soliciting input and feedback. • Ability to effectively manage conflict. • Ability to work well under pressure, with drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity. • Positive attitude and entrepreneurial spirit. • Strong negotiation skills. • Extreme ownership of customer outcomes and engagement deliverables. • High sense of urgency in responding to customer incidents, escalations and requests. • Positive and proactive, solution-oriented mindset.