Field Service Engineer II

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🔥 3 minutes ago

🌽 Illinois, Maryland, +1 more states – Remote

🌽 Illinois – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Bionano

WebsiteLinkedInAll Job Openings

201 - 500 employees

🧬 Biotechnology

🏥 Healthcare

🔬 Science

Biotechnology • Healthcare • Science

Bionano is a genomics company that develops optical genome mapping (OGM) systems, consumables, and analysis software to detect structural variants across the genome. Its product portfolio includes the Stratys™ and Saphyr™ mapping systems, Ionic® purification instruments and kits, sample preparation consumables, VIA™ analysis software that integrates OGM with NGS and microarray data, and OGM data services and labs. Bionano’s solutions are used in cytogenomics, molecular genomics, oncology, genetic disease research, and cell bioprocessing quality control, and are cited in hundreds of publications. The company positions its technology to reveal structural variation missed by karyotyping, FISH, CMA and some NGS approaches, enabling research and clinical translational work (research-use only).

📋 Description

• Perform Saphyr and Straty installations, upgrades, preventative maintenance and repairs at customer sites (30%). • Diagnose and resolve complex instrument faults minimizing downtimes (25%). • Maintain regular, frequent communication with customers/internal partners ensuring resolution leading to customer satisfaction (15%). • Collaborate with regional and global FSE, FAS, Sales, Development and Technical Support personnel for team success (10%). • Keep up to date on administrative responsibilities such as providing timely and accurate installation/maintenance reports, parts ordering/returns and expense reporting (5%). • Provide relevant customer information updates to internal partners in support of BNG goals and provide technical feedback and design suggestions for product improvement (5%). • Other duties as assigned (5%).

🎯 Requirements

• Experience in the alignment and troubleshooting of imaging systems or relevant research/clinical devices. • Must have professional communication and writing skills, interacting well with customers/internal partners. • Must have a valid driver’s license. • Must have a valid passport or ability to obtain one within 3 months of start date. • Based near major airport. • Capital equipment support experience in the research lab environment preferred. • Complex electronics troubleshooting, LASER imaging or Linux Server/Networking experience a plus.

🏖️ Benefits

• Up to 60% travel time expected • Engage in accurate utilization of the company’s customer database (CRM)