Birlasoft
10,000+ employees
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Birlasoft is a global IT services and digital transformation company that helps enterprises modernize and run mission-critical systems using cloud, ERP (Oracle, JD Edwards, SAP), intelligent automation, analytics, and AI-powered platforms. It delivers industry-focused solutions across banking and financial services, manufacturing, energy, life sciences, and more, and partners with major technology providers to implement cloud migrations, enterprise integration, e‑commerce, and data-driven applications for large B2B clients and Fortune 500 companies.
Technical Specialist – Cloud & Infra Engg
🔥 12 hours ago
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Birlasoft
10,000+ employees
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Birlasoft is a global IT services and digital transformation company that helps enterprises modernize and run mission-critical systems using cloud, ERP (Oracle, JD Edwards, SAP), intelligent automation, analytics, and AI-powered platforms. It delivers industry-focused solutions across banking and financial services, manufacturing, energy, life sciences, and more, and partners with major technology providers to implement cloud migrations, enterprise integration, e‑commerce, and data-driven applications for large B2B clients and Fortune 500 companies.
📋 Description
• Provide technical assistance to our international clients • First point of contact for users who call IT Service Desk • Handle issues from incoming tickets, calls & chats • Track all information in ticket tracking system • Troubleshoot basic end user issues on various software applications, hardware • Collaborate with advanced resolver teams for unresolved issues.
🎯 Requirements
• Service Desk Analyst Experience- 5-7 Years • Excellent Communication Skill with international voice experience • Strong experience & Knowledge of ITIL Process • Strong experience & Knowledge of MIM • Active Directory-O365 is Required.
🏖️ Benefits
• Remote Position • Permanent Position • Strong Experience & background in Global Service Desk
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