Operations Lead

🕒 March 20

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BJAK

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

🏪 Marketplace

eCommerce • Insurance • Marketplace

BJAK is a leading online platform in Southeast Asia that offers comprehensive automobile insurance comparison services. The company enables Malaysian users to compare and purchase auto insurance from multiple insurers efficiently, providing considerable savings and convenience. BJAK is renowned for its user-friendly digital platform that allows quick insurance and road tax renewals, offering discounts up to 11%. With a strong emphasis on customer service, BJAK also provides 24/7 roadside assistance, accident support, and replacement vehicles. It is a pioneer in the insurance comparison sector in the region and has facilitated significant savings for millions of car owners.

📋 Description

• Define and execute operational strategies that support business growth and align with BJAK’s objectives in the UK market. • Run day-to-day operations smoothly across customer service, administrative operations, and internal workflows to ensure frictionless execution. • Hire, lead, and develop a high-performing operations and admin team with a strong culture of ownership and accountability. • Own process improvement by identifying bottlenecks, automating where possible, and implementing systems that reduce cost and increase speed. • Champion customer experience by leading the customer support function and stepping in hands-on during high-stakes or escalated cases. • Oversee company administration and internal operations, including office management, documentation, vendor coordination, and adherence to internal policies.

🎯 Requirements

• Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments • Proven experience leading operations and admin teams in high-expectation environments • Hands-on mindset with the ability to solve problems directly • Strong organisational, execution, and problem-solving skills • Comfort operating in ambiguity and bringing structure to fast-moving situations • Ability to work cross-functionally and drive execution without formal authority

🏖️ Benefits

• Competitive compensation with long-term growth opportunities