Online Casino Operations Manager

🕒 February 25

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Blitzed

WebsiteLinkedInAll Job Openings

1 - 10 employees

₿ Crypto

🎲 Gambling

Crypto • Gambling

Blitzed is an online crypto-first casino launching soon that lets users play without completing KYC for routine, small-stakes activity but requires identity verification when real-world payouts or large wins trigger compliance checks. It emphasizes a fast, casual, irreverent user experience focused on slots, table games, and quick bets, while stating upfront that KYC will be enforced when necessary to prevent fraud, money laundering, and to ensure solvency and regulatory compliance. The brand positions itself as a fun, slightly unhinged but pragmatic gambling platform committed to paying winners and operating sustainably rather than promising absolute anonymity.

📋 Description

• The Casino Operations Manager is responsible for the smooth day-to-day running of the casino platform. • You will own operational performance across games, players, payments, risk, and support. • Work closely with Tech, Marketing, Payments, and external platform providers to ensure the casino runs cleanly, profitably, and without friction. • This role suits someone highly organised, commercially minded, and comfortable operating independently in a raw and ambitious startup environment. • Initially, you will execute, not delegate. Team management comes later as we scale.

🎯 Requirements

• Own and manage the day-to-day operational running of the online casino • Oversee game operations, including game launches, configuration, RTP settings, limits, and availability • Monitor casino performance metrics (GGR, hold, player behaviour, anomalies) • Manage player operational issues including escalations, disputes, and edge-case scenarios • Oversee payments and withdrawals, ensuring smooth processing and rapid issue resolution • Work closely with Risk/Fraud tools to detect abuse, bonus exploitation, and suspicious activity • Ensure correct implementation and monitoring of promotions, bonuses, and campaigns • Coordinate with Customer Support to ensure fast, consistent player resolution • Act as the main operational point of contact with whitelabel/platform providers and key vendors • Support onboarding of new tools, providers, and operational workflows • Maintain clear operational documentation, SOPs, and internal controls • Identify inefficiencies, risks, or revenue leakage and fix them early • Support compliance requirements relevant to operations (exclusions, limits, responsible play tooling) • Continuously improve operational processes as the business scales

🏖️ Benefits

• £55,000- £65,000 salary per annum, depending on experience • Fully remote working policy - we have team members based all over the world, from London to Dubai to India! • Company bonus scheme • Working from home budgets • Generous holiday entitlement of 25 days (plus bank & public holidays), with an additional day added for every year worked, up to a maximum of 30 days