Oracle Fusion CX Functional Consultant

🕒 September 30

🌐 Egypt, Saudi Arabia, +4 more countries – Remote

🇪🇬 Egypt – Remote 🇸🇦 Saudi Arabia – Remote 🇮🇶 Iraq – Remote 🇴🇲 Oman – Remote 🇧🇭 Bahrain – Remote 🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💼 Consultant

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 46 days.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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BlackStone eIT

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

BlackStone eIT is a global technology company specializing in transformative enterprise solutions and intelligent design. The company offers a wide range of innovative products and services, including augmented reality, blockchain, intelligent chatbots, emotion scanning, optical character recognition, robotics, facial and object recognition, and smart analytics. With a strong focus on digital innovation, BlackStone eIT provides customized solutions such as Arabic NLP engines, digital workplaces, facial attendance tracking, and schedulers. They aim to drive significant impact for forward-thinking brands through their expertise in cutting-edge technologies and exceptional user experiences. BlackStone eIT operates in various sectors, enhancing business efficiency and customer engagement worldwide.

📋 Description

• Lead CX/CLM discovery, CRP1/fit-to-standard and CRP2/TO-BE workshops covering customer/investor journeys, revenue contracts, sales interactions, enquiries, complaints and service requests. • Configure and validate Oracle Enterprise Contracts for contract templates, clauses, approvals, obligations, amendments, renewals, commercial controls and agreed billing triggers. • Configure and validate Oracle Fusion Sales/Service for customers/investors, accounts/contacts, opportunities, interactions, communications, enquiries, complaints and service requests within confirmed scope. • Define the functional boundary between Enterprise Contracts, Sales/Service, Financials, Procurement, AMS and approved extensions; prevent duplication of customer, contract, asset or permit master data. • Own CX/CLM sections of RD.011, RTM and BF.016/application configuration baseline and document standard-versus-extension decisions. • Define contract/customer data migration requirements with the Data Migration Lead. • Define functional integration requirements for customer, contract, asset/permit references, billing/invoicing/collections, e-signature/document services and AMS; validate MD.050/MD.070 designs and interface outcomes. • Design role-based approvals and commercial workflows aligned with Delegation of Authority, security and audit requirements. • Define CX/contract dashboards, operational reports and KPIs and validate reporting outputs. • Prepare and support SIT/E2E/UAT scenarios spanning lead/opportunity-to-contract, contract change/renewal, billing trigger hand-off, customer service and complaint/enquiry processes. • Support cutover, final data validation, production readiness, hypercare and knowledge transfer to Commercial/Customer teams.

🎯 Requirements

• 8-10+ years in Oracle CX / contracts / commercial systems consulting preferred. • At least 2 end-to-end Oracle Fusion Enterprise Contracts implementations plus strong Oracle Sales and/or Service implementation experience; direct hands-on exposure to both Sales and Service is strongly preferred. • Demonstrable experience integrating Enterprise Contracts with ERP Financials/Receivables and external operational systems through OIC or equivalent governed integration. • Experience with customer/contract data migration, commercial workflows, SIT/UAT and go-live/hypercare is required. • Bachelor degree in Business, Information Systems or related discipline. • Relevant Oracle CX / Enterprise Contracts certification is advantageous.

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