Virtual Maintenance Coordinator

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BloomGuarden Human Capital

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🤝 B2B

🎯 Recruiter

📋 Compliance

B2B • Recruitment • Compliance

<BloomGuarden Human Capital> is an executive-level people operations firm that provides fractional HR leadership, payroll and HRIS support, targeted recruiting, compliance guidance, and HR M&A advisory for midmarket and private equity–backed companies. The company helps leadership teams bring structure to HR during growth, transition, or transactions by combining senior judgment with practical execution and specialist support across hiring, payroll, integrations, and workforce risk management.

📋 Description

• Own maintenance coordination during evening hours • Be the first point of contact for after-hours maintenance emergencies • Triaging new requests, dispatching the right tech or vendor, following up on open work, and handling true maintenance emergencies • Monitor incoming maintenance requests from the tenant portal, phone line, and Slack throughout your shift • Create, post, and route work orders • Follow up on assigned and open work orders to keep jobs moving • Maintain clean status in AppFolio • Support closeout and billing follow-through on completed work • Serve as the first responder for emergency maintenance calls and messages • Assess urgency and triage correctly using company standards • Dispatch emergency vendors and communicate timelines and next steps clearly to tenants • Escalate to on-call leadership when a situation requires approval or falls outside standard protocol • Coordinate scheduling between vendors and tenants • Communicate Not-To-Exceed (NTE) amounts and request estimates

🎯 Requirements

• Excellent spoken and written English • Strong organizational skills and the ability to juggle a high volume of open items without losing track • Calm, sound judgment under pressure — especially when handling emergencies • Tech-savvy and comfortable learning new systems quickly • A reliable, quiet home office: stable high-speed internet with a backup connection, backup power, and a headset • Able to work the full Monday–Friday evening USA schedule consistently • Prior experience supporting US property management (strong plus) • Hands-on AppFolio experience (preferred but not required) • Conversational or fluent Spanish (many of our tenants and vendors communicate in Spanish) (strong plus) • Familiarity with home maintenance trades and terminology (HVAC, plumbing, electrical) (strong plus) • Experience with Slack and remote team coordination (strong plus)

🏖️ Benefits

• Stable, full-time, long-term position with a growing company • Clear processes, defined standards, and a supportive remote team • Real ownership of a critical function, with room to grow