Blue Alliance
201 - 500 employees
💸 Finance
🏢 Enterprise
☁️ SaaS
Finance • Enterprise • SaaS
Blue Alliance is an operator-led investment group that partners with managed service providers (MSPs) to help them achieve growth and overcome financial and operational obstacles. With a unique "Founders-First Philosophy," the company offers more than just financial capital, providing operational insights and expertise based on its founders' extensive experience in successfully running MSPs. Blue Alliance facilitates collaboration among MSPs through shared resources, talent, and expertise, enhancing scalability and addressing technical challenges effectively. It also partners with a private equity firm, Prairie Capital, to strengthen its resources and broaden its capabilities. By maintaining the independent operations and brand culture of its partner companies, Blue Alliance focuses on creating a collaborative, growth-oriented network designed for the success and innovation of its MSP partners.
Support Engineer I
🔥 0 minutes ago
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Blue Alliance
201 - 500 employees
💸 Finance
🏢 Enterprise
☁️ SaaS
Finance • Enterprise • SaaS
Blue Alliance is an operator-led investment group that partners with managed service providers (MSPs) to help them achieve growth and overcome financial and operational obstacles. With a unique "Founders-First Philosophy," the company offers more than just financial capital, providing operational insights and expertise based on its founders' extensive experience in successfully running MSPs. Blue Alliance facilitates collaboration among MSPs through shared resources, talent, and expertise, enhancing scalability and addressing technical challenges effectively. It also partners with a private equity firm, Prairie Capital, to strengthen its resources and broaden its capabilities. By maintaining the independent operations and brand culture of its partner companies, Blue Alliance focuses on creating a collaborative, growth-oriented network designed for the success and innovation of its MSP partners.
📋 Description
• Document all time daily in the ticketing system • Ensure in-progress tickets are properly documented before shift ends • Monitor designated queues and escalate issues • Create/update documentation in IT Glue as needed
🎯 Requirements
• Provides technical support primarily by phone or ticketing system • 50-75% travel required • Basic knowledge of Active Directory • Understanding of VMware and Hyper-V • Knowledge of Windows environments, server types, and patching • Basic troubleshooting skills in networking, DHCP, DNS
🏖️ Benefits
• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events
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