Customer Success Manager,CX

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🕒 6 days ago

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Blue Ocean Global Technology

WebsiteLinkedInAll Job Openings

51 - 200 employees

Consulting • Digital Transformation • Technology Development

Blue Ocean Global Technology is a consulting firm specializing in digital transformation, business consulting, and technology development. With a commitment to driving positive outcomes for clients, they offer a wide array of services including risk management, public relations, reputation management, and intellectual property consulting. As a federal contractor, they play a vital role in important government initiatives and uphold high standards of quality and compliance. Their diverse team of experts collaborates to deliver innovative solutions that enable businesses to thrive in a rapidly evolving market.

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills, with the ability to engage customers effectively in one-to-many formats • A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions • Highly organized with the ability to manage competing priorities at scale • Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment • Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)