Client Success Manager – Sage 100

🕒 March 10

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Blytheco

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1980

🤝 B2B

Software • B2B • Consulting

Blytheco is a company that specializes in providing software solutions such as ERP, CRM, and marketing automation. With over 44 years of experience, Blytheco focuses on software implementation, consulting, and optimization to help businesses achieve efficiency and success through tailored software strategies. The company offers extensive support services and has a proven track record with thousands of implementations across various industries, including manufacturing, retail, and professional services.

📋 Description

• Partner with the Account Management Specialist and Client Success Team to provide ongoing account management to our existing ERP client base and reach sales revenue targets. • Plan and manage daily, weekly, and monthly schedules to maximize productivity and ensure both proactive outreach and timely follow-ups with clients. • Prioritize tasks and opportunities based on urgency and importance to meet sales targets and client needs effectively. • Connect with clients on a regular basis through 90-day client connections. Prepare for 90-day connection calls by appropriately familiarizing yourself with the client. Follow recommended talking points based on business initiatives. • Partner with our Client Success Teams and software vendors to conduct discovery meetings, targeted at understanding, capturing, and identifying the business requirements and operational objectives of our clients. • Collaborate with the Client Success Teams to produce professional, timely, and thorough Statements of Work (SOW’s). • Successfully collaborate with our Client Success Teams to achieve team KPIs, including Net License Revenue, Cloud Revenue, NPS Scores, Retention, and Professional Services. • Work with both our internal and external teams to create and execute on strategy for add-on solutions and renewals. • Work with internal and external teams to schedule and host strategic optimization meetings with clients. • Learn and assimilate product knowledge, target-market, and product positioning for the solutions through online and in-person training. Become an expert in the ERP sales environment. • Adhere to modern technology sales best practices by prioritizing customer needs. • Commit to professional sales growth by engaging in both manager-led and peer-to-peer call coaching. • Identify clients for cloud migration and successfully produce migration opportunities. • Attend in-person client meetings, as needed.

🎯 Requirements

• 2+ years of ERP or CRM software sales experience preferred. • Subject matter expertise across manufacturing, distribution, and services is strongly preferred. • Exceptional verbal and written communication skills and professional presence and demeanor. • Outstanding organizational, time management, communication, and listening skills required. • Working knowledge of MS Office, Outlook, and proficiency with CRM tools (NetSuite or Acumatica). • Occasional travel is required (<10%)

🏖️ Benefits

• Competitive compensation plan (Total Targeted Annual Compensation $95K - $125K) • Medical, dental, vision coverage • Company-paid life insurance • Options for additional insurance coverages • 401(k) Plan • Paid Time Off accruals • Company Paid Holidays • Work from home opportunity • Tuition reimbursement and continuous learning opportunities • Employee Recognition and Leadership Programs • Annual Company Conference – “Quest for Excellence” • Employee Referral Bonus Program • Opportunities to give back to the community by participating in Blytheco’s humanitarian support efforts • Our award-winning culture • That incredible feeling of satisfaction that comes from knowing that what you do truly does make a difference!