Account Manager, Nonprofit

🕒 2 days ago

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Logo of Bonterra

Bonterra

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

📋 Description

• Own a portfolio of nonprofit clients and serve as their primary point of contact for sales-related needs • Build strong, trust-based relationships with key stakeholders — development directors, fundraising managers, advancement teams, and executive leadership • Gain deep understanding of each organization's fundraising model, challenges, and opportunities • Meet or exceed revenue targets by driving renewals, cross-sells, and upsells within the install customer base • Develop strategic account plans to expand product utilization and increase customer ROI • Proactively identify at-risk accounts and partner internally to secure renewals • Leverage usage data and insights to uncover expansion opportunities • Conduct discovery to understand nonprofit clients’ fundraising and supporter engagement needs • Package and present solutions that help clients improve donor acquisition, retention, and campaign performance • Collaborate with Customer Success, Support, and Professional Services to ensure smooth implementation and long-term value • Guide nonprofit clients on best practices in fundraising campaigns and supporter engagement using our tools • Provide consultative recommendations that align with industry trends, platform capabilities, and client goals • Maintain accurate pipeline and forecasting in the CRM • Analyze account performance and generate actionable insights for ongoing relationship growth • Contribute feedback to product and marketing teams to enhance the customer experience.

🎯 Requirements

• 2–4+ years of experience in account management, B2B sales, customer success, or revenue roles • Experience working with nonprofit organizations or selling into the nonprofit sector • Proven track record of meeting or exceeding revenue targets • Strong consultative selling skills with the ability to translate client needs into solutions • Excellent communication skills—comfortable with presentations, facilitation, and relationship building • Proficiency with CRM systems and modern sales tech.

🏖️ Benefits

• Comprehensive benefits package that supports your health, well-being and growth • Bonuses, incentives, equity, and a comprehensive benefits program

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