Customer Success Manager – Learning & Development

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Booksy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

💰 $70M Series C on 2021-01

Consulting • Logistics • Marketing

Booksy is a digital platform that connects customers with beauty and wellness service providers, such as hair salons, barbershops, nail salons, skincare specialists, and massage therapists. It offers users the convenience of booking appointments online with various service providers in cities around the world, enhancing the way beauty and wellness businesses operate by providing them with tools to manage appointments, client relationships, and marketing. Booksy aims to simplify the process of finding and scheduling beauty and wellness treatments, making it easier for customers to discover and engage with local professionals.

📋 Description

• You'll design and implement a global L&D strategy that aligns perfectly with our business goals and customer success mission. • You'll lead and mentor a team of talented trainers and QA specialists, fostering their growth while they drive team excellence. • You'll build scalable learning frameworks, including certification paths and learning academies, to ensure our knowledge grows as fast as we do. • You'll turn data into action by analyzing QA trends and CSAT feedback to refine training content and provide targeted coaching insights to leadership. • You'll collaborate across the globe, partnering with Product, Sales, and Ops leaders to identify capability gaps and translate them into impactful training plans. • You'll own the metrics, reporting on how your initiatives directly improve team performance, from CSAT to overall efficiency.

🎯 Requirements

• Provable, deep expertise and experience in Learning & Development, Quality Assurance, or Enablement (preferably within a SaaS or Customer Success environment). • A "People First" leadership style with a track record of building and scaling global training or QA programs. • Strong analytical grit, with the ability to use data and reporting to drive continuous improvement and show real impact. • Excellent communication and facilitation skills, allowing you to influence and inspire teams across different regions. • Technical curiosity, with hands-on experience leveraging LMS platforms and QA software to drive learning at scale. • An adaptable, "Shoot for the Moon" mindset—you're comfortable in a fast-paced environment and ready to find a way through any obstacle.

🏖️ Benefits

• Remote work with flexible work schedules. (*We're proudly distributed across the globe, with each market being remote-first. Depending on which market you're joining, you might have office access or be fully remote - either works. All we ask is that you're based in the country/region this role is advertised in). • Remote work with $50/month home phone/internet reimbursement. • Comprehensive health, dental, and vision coverage with UHC. • Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000. • FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus. • Accident/Hospital/Critical Illness voluntary plans available. • 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period. • PTO - Exempt employees - unlimited with manager approval. Non-exempt employees - 160 hours/year (does not roll over). • 12 Holidays observed. • Parental Leave - 12 weeks of paid leave. • EAP (Employee Assistance Program). • Voluntary Pet Insurance through Fetch. • Financial wellness tools through SoFi and Ladder. • Discounts via Perkspot. • Booksy benefit $50 per month to use on services in our app. • Phone/Internet reimbursement.