Senior Customer Success Manager, Health Systems

🔥 5 hours ago

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The Health Management Academy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

The Health Management Academy is a premier membership-based community founded in 1998 that serves healthcare's most influential CXOs from top U. S. health systems and decision-makers from innovative industry companies. The organization focuses on cultivating exceptional peer groups, offering original market insights, world-class leadership development programs, and novel member alliances. Its industry-leading solutions help member companies facilitate meaningful relationships, navigate strategic transformations, and address critical industry issues with disruptive solutions. The Academy is committed to fostering connections through executive peer learning, supporting professional growth, and delivering actionable data and insights on key healthcare challenges.

📋 Description

• Own implementation and adoption across Provelle's health-system customers • Lead customers from sales handoff through discovery, planning, configuration, training, go-live, stabilization, and sustained adoption • Understand how nurse managers actually work, identify barriers preventing behavior change, and create practical programs that make Embley useful in the moments that matter • Build credibility with CNEs, CNOs, nursing leaders, learning and development teams, IT partners, and other executive sponsors • Establish success plans, define measurable outcomes, monitor product engagement and customer health • Facilitate executive kickoffs, manager training, onsite launch activities • Identify issues early, take ownership when something goes off track • Build the implementation plans, handoffs, health indicators, reporting rhythms, adoption programs, and playbooks • Bring structured insight back to the product team

🎯 Requirements

• 6-9 years of relevant experience • 3-5 years personally leading complex healthcare or enterprise technology implementations • Worked directly with hospitals or health systems through healthcare SaaS, implementation services, consulting, clinical transformation, or a similar environment • Stay engaged until customers are using the product, sponsors can see the value, and the implementation is positioned for retention and growth • Lead a concise conversation with a senior nursing executive • Strong at change management • Create clear plans, identify dependencies, maintain decision and risk logs • Comfortable with data • Technically fluent enough to lead the work • Effective in an early-stage environment • Clear, direct communicator

🏖️ Benefits

• health insurance • dental insurance • vision insurance • 401(k) matching • cell phone and commuter reimbursements • generous paid time off • paid parental leave • learning and development programs • coaching for working parents and caregivers • free therapy and professional coaching sessions • one-on-one financial coaching • free legal support services • annual performance based bonus