Senior Account Manager

🕒 May 7

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Branch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🔌 API

🤝 B2B

☁️ SaaS

💰 $282M Series F on 2022-02

API • B2B • SaaS

Branch is a mobile growth company that provides a comprehensive growth platform designed to maximize the value of digital strategies. Their services focus on improving customer engagement, optimizing advertising performance through sophisticated attribution, and ensuring compliance with data protection regulations. Serving over 100,000 companies from startups to Fortune 500 brands, Branch helps businesses create seamless user experiences across various channels, drive conversions, and achieve significant growth in mobile apps and engagement metrics.

📋 Description

• Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth • Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs • Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured • Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users • Build compelling demonstrations, presentations, and business value documents • Identify and resolve business issues • Assist and support with technical issue resolution • Accelerate adoption, manage engagement, and lead value creation

🎯 Requirements

• 5 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles • Proven ability to communicate effectively in Korean, both written and verbally • Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams • Experience supporting customers with cloud-based SaaS solutions • Problem-solving skills around business and technical product questions • Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption • Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle • A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools

🏖️ Benefits

• health and wellness programs • paid time off • retirement planning options • equity opportunities