Client Account Manager

🕒 April 22

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Advanced Solutions International, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1991

🤝 B2B

🤝 Non-profit

💰 Venture Round on 2022-01

B2B • Non-profit • Software

Advanced Solutions International, Inc. is a company dedicated to providing innovative solutions tailored for non-profit organizations. Their flagship product, iMIS, is recognized as a top association management software, facilitating effective member engagement and organizational performance. ASI also offers various platforms like Clowder and TopClass, aimed at enhancing mobile engagement and learning management for associations.

📋 Description

• Represent ASI products and services, using industry research as well as deep and comprehensive knowledge of our solutions and how they meet the needs of client organizations. • Build strong business relationships with client executives and staff by understanding business goals, recognizing and identifying opportunities within clients’ businesses, and helping them plan to achieve those objectives through sales and referrals of all ASI services and solutions, including iMIS, TopClass, OpenWater and Clowder, using solid and logical, client-benefit reasoning to justify the investment. • Ensure regular contact with all assigned clients, primarily by phone; larger clients may require more detailed in-person contact with one meeting, at least annually, to discuss plans and roadmaps with senior client management. • Prepare and conduct executive business reviews and check-ins, integrating value attainment into these discussions and aligning client KPIs and assisting with KPI reporting. • Review client product adoption and usage and collect client data and feedback to monitor and analyse client health. • Manage new or challenging clients as they occur as part of positive account management, recognizing incipient client problems and pro-actively identifying resources and coordinating referrals within the ASI organization to handle issues effectively and efficiently. • Prepare and successfully execute a client renewal strategy, manage the renewal process, and coordinate renewals internally and externally to achieve monthly, quarterly, and annual sales quotas. • Deliver established targets and objectives for combined client revenues / gross margins (including software update, licenses, hosting, and services) for allocated clients, working within the Client Sales Procedures. • Identify, qualify, and manage a pipeline of expansion deals. • Develop and maintain professional relationships with staff in all ASI divisions globally, as appropriate. • Support other ASI Client Account Managers in their roles as required, especially in times of personal/annual leave. • Perform other job-related duties and responsibilities as may be assigned from time to time.

🎯 Requirements

• Bachelor’s degree in relevant field or equivalent experience • 3+ years of account management or sales experience within a similar industry, with proven success at or above defined targets (preferred) • Thorough knowledge of appropriate ASI software products and services, including understanding the business benefit of each • Excellent interpersonal, verbal and written communication, and presentation skills • Demonstrated proficiency with sales management software and CRM • Strong problem-solving skills with ability to balance persuasion with professionalism • Capable of leading and delivering excellent client sales • Pro-active, organized, and driven to deliver personal and team business results • Able to work independently and as part of a team

🏖️ Benefits

• Wellness Benefits • Opportunities for Professional Growth and Development • Flexible Remote Work • Volunteer Time Off • Study Leave • Employee Assistance Program