Customer Success Manager

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🔥 59 minutes ago

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Branching Minds

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

☁️ SaaS

🧘 Wellness

💰 $100k Debt Financing on 2020-04

Education • SaaS • Wellness

Branching Minds is a comprehensive platform that provides a Multi-Tiered Solution of Supports (MTSS) system for educational institutions. It focuses on improving academic achievement, whole child support and wellness, communication, collaboration, and teacher satisfaction. The platform offers efficient and cost-effective solutions, including data integrations, professional services, customized coaching, and an MTSS Learning Hub. Branching Minds streamlines intervention plans, tracks student progress, and enhances school-wide visibility to support educators in identifying and assisting struggling students through evidence-based interventions. It is committed to helping schools build a supportive culture for both students and educators, providing expert guidance and resources to create successful educational outcomes.

📋 Description

• Serve as a trusted advisor and primary point of contact for a portfolio of school & district partners • Guide the end-to-end customer experience from onboarding to renewal • Work closely with district partners to understand their unique goals and needs • Create and manage customer journeys and engagement campaigns in our customer success platform (ChurnZero) • Develop and execute strategies to drive Branching Minds adoption and platform usage • Maintain a regular cadence of calls along with Beginning, Middle, and End of Year Reviews • Act as a liaison between district partners and internal teams • Identify opportunities for customer advocacy through case studies, sales referrals, and other initiatives • Regular tracking and monitoring of usage, milestones, and health metrics • Own contract renewals for your portfolio of accounts • Provide direct support and guidance through various communication methods • Leverage insights from data to develop and refine the customer experience • Develop deeper knowledge of MTSS best practices

🎯 Requirements

• Relationship Builder - Experience in a customer-facing role (consulting, advocating, development) that includes issue resolution & relationship management. • Project Master - High attention to detail and adept at prioritizing multiple tasks and needs. • Comfortable with technology and excited about becoming a Branching Minds’ platform expert. • Passionate about improving education and committed to equity of success for all learners, particularly those who struggle to succeed. • Comfortable with the dynamic, self-motivated, collaborative, fast-paced culture of a startup, and able to work well both independently and as part of a team. • Brings prior experience in client-facing, project management, K–12 education, or edtech roles.

🏖️ Benefits

• Fully remote! • An awesome, cross-disciplinary, mission-driven team solving meaningful problems that improves the lives of educators and students. • The opportunity to be a central voice in shaping our customer relationships and customer success team.