Brandwatch
501 - 1000 employees
🤝 B2B
📱 Media
📣 Marketing
💰 Venture Round on 2018-10
B2B • Media • Marketing
Brandwatch is a leading social media analytics company that provides powerful tools for understanding consumer opinions, managing social media presence, and conducting market research. Their suite of solutions includes consumer intelligence, influencer marketing, and media insights, helping brands engage effectively with their audiences and make data-driven decisions in the digital landscape.
Bilingual Customer Success Manager
Job not on LinkedIn
🕒 July 14
🗣️🇫🇷 French Required
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Brandwatch
501 - 1000 employees
🤝 B2B
📱 Media
📣 Marketing
💰 Venture Round on 2018-10
B2B • Media • Marketing
Brandwatch is a leading social media analytics company that provides powerful tools for understanding consumer opinions, managing social media presence, and conducting market research. Their suite of solutions includes consumer intelligence, influencer marketing, and media insights, helping brands engage effectively with their audiences and make data-driven decisions in the digital landscape.
📋 Description
• Manage a broad portfolio of Enterprise and Commercial customers • Deliver value through digital touchpoints, including webinars and email campaigns • Monitor and act on customer health signals • Execute playbooks to support onboarding and product adoption • Identify and escalate at-risk accounts for Sales coverage • Maintain accurate data in the customer success platform
🎯 Requirements
• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles • Bilingual in English and French and/OR Spanish • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills • A data-driven mindset—comfortable interpreting usage data • Highly organized with the ability to manage competing priorities • Proactive, solutions-oriented
🏖️ Benefits
• Cision is committed to fostering an inclusive environment • Opportunities for professional development • Flexible work hours • Health insurance • Remote work options
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