Customer Success Manager,CX

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🕒 July 10

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Brandwatch

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

📱 Media

📣 Marketing

💰 Venture Round on 2018-10

B2B • Media • Marketing

Brandwatch is a leading social media analytics company that provides powerful tools for understanding consumer opinions, managing social media presence, and conducting market research. Their suite of solutions includes consumer intelligence, influencer marketing, and media insights, helping brands engage effectively with their audiences and make data-driven decisions in the digital landscape.

📋 Description

• Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model • Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions • Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption • Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities • Support customers in achieving their goals through structured success journeys and best practice guidance • Identify and escalate at-risk accounts or high-impact opportunities for Sales or higher-touch CS coverage • Maintain accurate data in the customer success platform (e.g., Planhat), including engagement, risks, and lifecycle stage • Contribute to the development and optimization of scaled CS programs, content, and automation workflows • Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience

🎯 Requirements

• 1-3 years of experience in Customer Success, Account Management, or related SaaS roles • Experience managing high-volume account portfolios or working in a scaled/tech-touch model • Strong communication skills, with the ability to engage customers effectively in one-to-many formats • A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions • Highly organized with the ability to manage competing priorities at scale • Proactive, solutions-oriented, and comfortable working in a fast-paced, evolving environment • Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)