Premium Corporate Customer Support Analyst – SDM

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Brasil TecPar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

Brasil TecPar is a prominent organization focused on optimizing management across various companies while fostering innovation to achieve operational excellence. With over 29 years in the market, Brasil TecPar has a robust network of partnerships and serves over 820,000 clients and 2. 2 million users. The company prioritizes strong governance and has been recognized among the 100 most innovative companies in Brazil for its use of technology, continuously striving to connect businesses with greater results.

📋 Description

• Strategic Support: Provide direct support to coordination and guide the assistants team. • B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention. • Process Management: Monitor service workflows with a critical eye and attention to detail. • Support the customer service team, ensuring quality, speed and efficiency in client relations. • Monitor performance indicators and propose improvement actions when necessary. • Provide direct support to the team during service interactions, ensuring alignment and process standardization. • Promote a collaborative, positive and motivating environment among team members. • Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

🎯 Requirements

• Experience providing user support. • Knowledge of IT (hardware and software). • User-level computer skills. • Basic knowledge of TCP/IP networks is desirable. • Knowledge of fiber infrastructure is desirable. • Knowledge of radio infrastructure is desirable. • Good formal email writing and telephone etiquette. • Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process. • Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant. • No disciplinary measures received in the last 6 months. • Knowledge of computer applications and Google tools, especially Excel.

🏖️ Benefits

• We welcome candidates with disabilities and/or those who have been rehabilitated — your talent is valuable to us! • Growth-oriented environment: interpersonal relationships are valued. • Determination to achieve results.