Business Operations Manager

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Brello Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💊 Pharmaceuticals

👥 B2C

🧘 Wellness

Pharmaceuticals • B2C • Wellness

Brello Health is an online telehealth and wellness platform that connects consumers with licensed healthcare providers to evaluate and prescribe weight-management and wellness medications (notably tirzepatide and semaglutide). The company manages patient intake, provider review, and fulfillment through a partner pharmacy that ships prescriptions directly to patients’ homes, and emphasizes transparent pricing, simple online processes, and ongoing support. Brello Health operates a consumer-facing app and website, offering subscription options, patient education, and community engagement focused on medical weight-loss therapies.

📋 Description

• Own and maintain project management systems, including ClickUp and related operational tools. • Develop project plans, timelines, deliverables, and ownership assignments. • Monitor project progress and ensure deadlines are met. • Implement robust follow-up mechanisms to track tasks, dependencies, and deliverables. • Identify and proactively resolve project risks, bottlenecks, and operational challenges. • Provide regular project status updates to leadership. • Ensure all projects contain clear owners, deadlines, documentation, and success criteria. • Serve as the primary operational liaison between departments. • Facilitate communication and alignment across Customer Service, Marketing, Finance, Development, Provider Operations, and Pharmacy Partners. • Coordinate meetings, agendas, action items, and follow-up activities. • Resolve operational conflicts and ensure timely decision-making. • Support leadership in driving organizational priorities and initiatives. • Define, maintain, and enforce launch processes for all new products, services, and operational initiatives. • Coordinate launch readiness activities across all departments. • Manage implementation timelines and launch checklists. • Ensure operational, customer support, provider, pharmacy, and marketing teams are prepared before launch. • Monitor post-launch performance and address operational issues. • Analyze existing workflows and identify opportunities for efficiency improvements. • Develop, maintain, and update Standard Operating Procedures (SOPs). • Create process documentation, training materials, and operational playbooks. • Establish best practices and quality assurance standards across departments. • Manage relationships with operational vendors and software providers. • Track key operational metrics and performance indicators.

🎯 Requirements

• 3+ years of experience in Operations, Project Management, Program Management, Business Operations, or related fields. • Demonstrated experience managing cross-functional projects and initiatives. • Strong project management and organizational skills. • Experience developing and documenting business processes and SOPs. • Exceptional written and verbal communication skills. • Strong analytical and problem-solving abilities. • Ability to manage multiple priorities simultaneously. • High attention to detail and follow-through. • Advanced experience with ClickUp or similar project management platforms. • Experience with Jotform, Slack, Google Workspace, or similar tools. • Experience managing operational dashboards and reporting. • Strong proficiency with spreadsheets and workflow documentation tools.