Product Owner, Zendesk, Babelforce – Customer Service

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🔥 2 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Breuninger

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1881

📣 Marketing

📦 Logistics

🛍️ eCommerce

Marketing • Logistics • eCommerce

Breuninger is a company that operates an online shopping platform offering a wide range of products. The company focuses on enhancing the shopping experience of its users through the use of cookies and web technologies, which are employed to improve online services, personalize content, and optimize advertising. Breuninger uses customer data, such as IP addresses and user behavior, to provide targeted advertising and a convenient shopping experience. The platform caters to multiple countries in Europe and is committed to respecting user privacy and cookie preferences.

📋 Description

• Administer and further develop low-code products, particularly Zendesk and Babelforce • Translate Customer Service processes into technical solutions and optimize them • Promote new product features internally and increase user adoption • Gather and prioritize requirements from the Operations team • Coordinate IT interfaces and external partners • Select and implement AI components • Use prompting to optimize systems • Lead sub-projects and projects from market analysis through go-live • Design technology solutions for the digital transformation of Customer Service

🎯 Requirements

• Several years of experience as a Product Owner, Business Owner, or in a comparable role • Experience in a fast-changing e-commerce environment, along with an agile and innovative approach to work • A completed degree in Business Administration, Business Informatics, or a related field is a plus • Solid experience configuring and administering Customer Service ticketing or telephony systems, such as Zendesk or Babelforce • Experience independently managing product enhancements or comparable projects • Ability to coordinate external partners and stakeholders • Strong affinity for low-code/no-code tools and AI solutions • Knowledge of modern prompting techniques • A strong sense of responsibility for ensuring products run smoothly and deliver exceptional customer experiences

🏖️ Benefits

• Voluntary vacation and Christmas bonuses • Contributions toward retirement savings • 30% employee discount, also available to partners, including dining and hairdressing services • Additional vacation days from the fifth year of employment • Subsidy for an Urban Sports membership • Training and leadership development programs • Workation of up to 30 calendar days per year in selected European countries • Additional vacation days through salary conversion • Sabbatical option • Company Bike: lease the bicycle or e-bike of your choice

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