Customer Support Specialist – SaaS, Digital Products

🔥 1 minute ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cannaleo Digital GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Cannaleo Digital GmbH is a Germany-based SaaS company that provides a specialized digital platform for pharmacies to manage the safe, legal, and efficient dispensing of medical cannabis. The platform covers the entire workflow from prescription intake through inventory, ordering, reservation, fulfillment, and billing, and includes integrated e-commerce, payment processing, SEO-optimized pharmacy websites, GDPR-compliant processes, training, and consulting. Cannaleo serves over 200 pharmacies with tailored onboarding, support, regulatory compliance features, and pharmacy-focused marketing and analytics services.

📋 Description

• Support pharmacies with technical and application-related questions via tickets, email, phone, and occasional video calls • Analyze issues, narrow down faults, and systematically compile relevant information • Develop your own solutions rather than simply forwarding problems • Identify recurring issues and develop improvement suggestions • Support the implementation of process improvements • Create and continuously improve internal documentation, workflows, and standards • Collaborate closely with Product, Development, and other teams • Support the rollout of new features and releases • Take on responsibility for product areas or product categories in the future

🎯 Requirements

• Experience in customer support, ideally for SaaS, digital platforms, or products requiring explanation • Confident using Excel/Google Sheets and ticketing systems such as Zoho Desk or Zendesk • Basic technical understanding • Experience with CMS, databases, or SQL is a plus • Strong analytical and structured approach to work • Very good written and spoken German • English skills are a plus • Curiosity, a quick grasp of new concepts, and willingness to learn about new topics

🏖️ Benefits

• Permanent employment contract • 30 days of annual leave • Corporate benefits: Exclusive discounts with numerous partners • Flexible working hours • Regular discussions and concrete opportunities for personal and professional development • Structured people onboarding with clear processes and designated points of contact • Responsibility and room to make an impact • Innovative environment focused on digital healthcare and cannabis solutions • Diverse projects and exciting challenges • Flat hierarchies, open communication, and short decision-making paths