Customer Service Specialist – E-Commerce

Job not on LinkedIn

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oskar Böttcher GmbH & Co. KG

WebsiteLinkedInAll Job Openings

- employees

💼 Consulting

📦 Logistics

🛍️ eCommerce

Consulting • Logistics • eCommerce

Oskar Böttcher GmbH & Co. KG is a German trade and service company operating a nationwide network of over 60 branches and an online webshop, offering a broad product assortment, rental equipment, and 24/7 online ordering. It provides B2B-focused services for tradespeople and installers including project management, finance management, API integration, mobile app access, remote maintenance, and trade-specific software solutions. The company appears to be part of the Obeta group and emphasizes expert consultation, logistics (express delivery), and digital tools to support professional customers.

📋 Description

• Process customer complaints • Issue credit notes or arrange replacement deliveries • Document complaint cases and prepare statistics • Collaborate cross-functionally with Procurement and Sales to develop corrective actions • Handle objections and appeals • Monitor ongoing cases

🎯 Requirements

• Completed commercial vocational training • Proficient user knowledge of MS Office products • Structured, goal-oriented, and reliable approach to work • Strong organizational skills, resilience, and a cross-departmental mindset • Full-time, 40 hours per week

🏖️ Benefits

• Friendly company culture with flat hierarchies and short decision-making processes • Dynamic, young team • Flexible working hours • 100% remote work from anywhere in Germany • Varied responsibilities with a high degree of autonomy and room for your own ideas • Work in a crisis-resistant industry • 30 days of vacation plus special leave • Vacation and Christmas bonuses • Corporate benefits • Professional development opportunities • Team events