IT Customer Support Specialist – Service & Support

🔥 14 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OneQrew

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2023

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

OneQrew is a German cloud software platform that connects craft (Handwerk) businesses with specialized software vendors and provides integrated digital tools. It offers OneQrew ERP, the OneQrew HUB (manufacturer/product information), an AI office assistant, and related services to automate order processing, accounting, planning, recruiting and production—helping small and medium-sized trades firms digitize workflows and improve competitiveness.

📋 Description

• Serve as the first point of contact for customers with support requests • Analyze customer issues and provide appropriate solutions • Document support cases and resolution steps in the ticketing system • Contribute to the expansion of the knowledge base • Configure software solutions remotely for customers • Conduct training sessions on software applications • Build long-term, trusting customer relationships • Ensure a high level of customer satisfaction

🎯 Requirements

• Experience using IT applications in day-to-day work • Enthusiasm for technical solutions • Solid knowledge of Windows • Proficiency in commonly used Microsoft Office applications • Strong customer and service orientation • Excellent communication skills • Ability to explain complex topics clearly • No professional experience required

🏖️ Benefits

• Flexible working arrangements • Personal and professional development opportunities • Hansefit membership providing access to fitness studios, swimming pools, and courses throughout Germany • Professional occupational safety and modern occupational healthcare • BusinessBike bicycle or e-bike benefit • Corporate Benefits discounts, special promotions, and offers