Content Moderator – Content Processing Specialist, Engagement

Job not on LinkedIn

🔥 12 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Content Marketing Manager

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BrickBrands

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

BrickBrands is a company specializing in content classification and data labelling services, with a focus on enabling brands to engage effectively with their audiences. Established six years ago and originating from BrandBastion in the Nordics, BrickBrands offers moderation solutions in over 43 languages, operating globally with a team that works 24/7. The company aims to help brands respond to important topics and manage negative sentiment by blending technology with human insight. It emphasizes values such as accountability, teamwork, and continuous improvement, all while fostering a diverse and supportive work environment. BrickBrands' global reach and dedication to high-quality content processing make it a key player in enhancing brand communication in the social media space.

📋 Description

• Moderate reviews and comments on the client’s apps and platforms according to brand guidelines and policies • Analyze user feedback and decide whether to moderate or escalate issues promptly • Monitor and engage with customer reviews, comments, and mentions across platforms • Provide clear, helpful responses about client products using appropriate judgment, context awareness, and brand tone • Respond to potential customers through public responses, chat, email, direct messages, and app store review sections • Identify trends or issues in customer communications, including text, memes, and media • Stay updated on current social media and app store terminology and share insights with the team • Work closely with the client to keep app communities safe and aligned with brand values and user guidelines • Communicate regularly with the manager to address questions, resolve issues, and provide updates • Address public and private customer care issues across social channels • Contribute to consistent quality across shifts in tone, accuracy, and decision-making • Protect brands from harmful content and promote positive communities by responding to and removing negative brand sentiments

🎯 Requirements

• A High School Diploma or equivalent • A personal PC/laptop with a working webcam • A good working home environment with a stable internet connection • 2+ years of experience in moderation, community management, CX support, or digital customer service • Fluent in English & Portuguese, written and oral • Strong verbal communication & writing skills (friendly, clear, and socially native) • General knowledge and interest in various social media platforms • Ability to work an 8-hour shift on a rotating schedule • Calm under pressure and confident in high-visibility comment sections • Organized, accountable, and consistent • Familiarity with creative or technical digital products is nice to have • Experience working within a CRM or social tools such as Sprout and Sprinklr is nice to have • Experience supporting subscription-based or SaaS products is nice to have • Experience with AI-assisted tools is nice to have • CV must be submitted in English

🏖️ Benefits

• 100% Remote position • Continuous learning experience & career growth opportunities • Competitive compensation based on location market rates • Opportunity to work with innovative global brands • Welcoming environment where feedback and suggestions are considered • Diverse & global team environment