Senior Customer Success Manager

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🕒 April 21

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Brightfield

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🤝 B2B

💳 Fintech

AI • B2B • Fintech

Brightfield is a leading provider of extended workforce market intelligence, utilizing its AI platform, TDX, to help global businesses identify and realize savings opportunities in contingent workforce spending. By automating time-consuming tasks and enabling insightful SOW analysis, Brightfield empowers organizations to negotiate supplier contracts with greater certainty and achieve significant ROI across various industries, including healthcare, technology, and financial services.

📋 Description

• Own a portfolio of enterprise accounts, driving successful onboarding, adoption, value realization, and renewal. • Serve as a trusted advisor to customer stakeholders and executives by delivering insights, recommendations, and tailored guidance aligned to their goals. • Partner closely with Sales to identify and support expansion and upsell opportunities, as well as to ensure seamless renewals. • Conduct and deliver high-impact touchpoints including Quarterly Business Reviews, product roadmap sessions, and usage reporting. • Collaborate cross-functionally to escalate and resolve account risks, ensuring alignment on customer goals and challenges. • Track and report on customer health, usage trends, and business outcomes to inform proactive account strategies. • Champion customers internally, influencing product direction and service improvements based on customer feedback and needs. • Develop and refine customer success best practices, tools, and playbooks to continuously improve the customer experience.

🎯 Requirements

• 8+ years of B2B experience in Customer Success, Account Management, Consulting, or related roles within high-growth, global SaaS companies. • Demonstrated success in a product-led or consumption-based model with a focus on enterprise customers. • Proven track record of building and maintaining executive-level relationships internally and externally. • Strong written and verbal communication skills with experience delivering customer-facing presentations. • Familiarity with Salesforce and customer engagement tools; experience with project management platforms is a plus. • Experience in Contingent Workforce and / or Services Procurement is a plus.

🏖️ Benefits

• Fully remote work environment • Flexibility • Continuous learning • Personal growth