Fulfillment Specialist, Catalog

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brightfin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

brightfin is a company that specializes in Telecom Expense Management (TEM) solutions. Their platform integrates mobile, telecom, and cloud expense data into ServiceNow, enabling businesses to track, allocate, and optimize their IT expenses effectively. With features such as automated workflows and centralized asset management, brightfin helps organizations achieve cost savings and operational efficiencies.

📋 Description

• Manage dashboards across multiple platforms to efficiently process and deliver corporate end-users' requests • Process customer orders accurately within contracted SLAs, following established procedures • Communicate with clients and internal teams in English • Collaborate cross-functionally with Operations, Implementation, and Client Support teams • Utilize internal software systems to accurately document all support activity • Identify errors and discrepancies, resolve issues promptly, and escalate when needed • Stay up to date with current mobility technologies, internal processes, and client requirements • Contribute to process improvement initiatives

🎯 Requirements

• 2+ years of experience in high-volume order processing, data entry, or operations • English — Upper-Intermediate or higher, with confident written and verbal communication • Strong organizational skills and high attention to detail • Ability to multitask across multiple screens and systems • Excellent time management and prioritization • Proficiency in Microsoft Office and similar tools • Ability to capture and document processes clearly • Strong analytical skills, including spotting errors and deriving insights from data • Problem-solving mindset with the ability to resolve issues quickly • Exceptional interpersonal and communication skills • Customer support experience and English-language client communication (nice to have) • ServiceNow experience (nice to have) • Background in mobility/telecom (nice to have)

🏖️ Benefits

• Medical insurance — after successful completion of the probationary period • Equipment — we set up everything you need to work comfortably from home • Full FOP administration — we handle all administrative matters related to your business entity • Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly • Annual salary review — based on performance review outcomes • Parental leave — we support you through every stage of life • Comfortable remote setup — we care about your day-to-day work experience