People Operations Manager

🔥 23 hours ago

🇺🇸 United States – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👥 People Operations

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brightwheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 $55M Series C - Brightwheel on 2021-02

Education • SaaS • B2B

brightwheel is an all-in-one childcare and early education management platform that helps preschools, childcare centers, in-home caregivers, camps, Montessori programs and multisite operators manage billing and payments, enrollment and admissions, attendance and check-in, staff scheduling and payroll, family communication, curriculum and assessments, CACFP/health checks, and reporting via a mobile-first SaaS app used by administrators, teachers, and parents.

📋 Description

• Own and run company-wide People Ops cycles end-to-end for 500+ FTEs. • Manage the People Ops HR tech stack, including Rippling, Lattice, Carta, and Cocoon. • Serve as the operational PM for People initiatives that require structured coordination. • Own People Ops data and reporting. Leverage AI to surface trends across headcount, attrition, engagement, and benefits utilization. • Redesign the new hire experience from the ground up. • Evolve the HR help desk experience. Evaluate the current solution and implement AI automation. • Own benefits program operations end-to-end, including full ownership of open enrollment. • Manage ongoing broker, carrier, and perks vendor relationships. • Identify and drive AI automation of manual or high-touch processes across People Ops.

🎯 Requirements

• Managed broad People Ops or HR operator scope at a company of 300+ employees, running multiple concurrent programs across benefits, lifecycle, and performance with minimal direction. • Used AI tools (Claude, ChatGPT, or workflow automation platforms like Zapier or Make) to meaningfully reimagine HR workflows. • Operated in a diverse, distributed employee population: multi-country, mix of FTEs and contractors, or hybrid/remote workforce. Understands the compliance and process nuances this creates. • Has a track record of running high-visibility company-wide cycles (open enrollment, performance, or merit) end-to-end. • Leveraged Rippling or comparable HRIS platform as an advanced user. Deep expertise in reporting, workflow configuration, permissioning, and integration management.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Generous paid parental leave • Flexible PTO so you can recharge when you need it • Local retirement or savings plans (e.g., 401(k) in the U.S.)