Product Support Manager

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

🔐 Security

🚗 Transport

💸 Finance

💰 $800M Post IPO debt on 2024-07

Security • Transport • Finance

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Provide expert guidance on operational processes and procedures for the CVS product line. • Act as a product consultant and escalation point for operational support issues. • Partner with Sales and Field Operations to manage customer expectations and deliver seamless support. • Ensure compliance with established policies, workflows, and reporting standards. • Support customer implementations and internal startups through documentation, training, and operational expertise. • Develop and deliver operational training for CVS Operations and Field Support teams. • Share best practices through documentation, training materials, and knowledge transfer across internal teams and customers. • Create and maintain operational procedures and support documentation to drive consistency and effectiveness. • Develop, refine, and monitor KPIs and quality assurance measures to evaluate operational performance. • Analyze performance and quality data to identify trends, risks, and opportunities for improvement. • Implement corrective actions that improve quality, reduce costs, and enhance customer satisfaction. • Lead process improvement initiatives focused on reducing costs, improving cycle times, increasing profitability, and enhancing customer experiences. • Manage projects from initiation through implementation, ensuring alignment with business objectives and timely delivery. • Collaborate cross-functionally to identify operational efficiencies and drive continuous improvement efforts. • Serve as a key liaison between Sales, Field Support, Operations, and other cross-functional partners. • Build strong relationships across the organization to support product objectives and operational success. • Communicate effectively with stakeholders at all levels to ensure alignment and execution of strategic initiatives.

🎯 Requirements

• High School Diploma or GED. • Minimum of 3 years of project management experience. • Minimum of 2 years of experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Project. • Bachelor's degree in Business, Engineering, or a related field (preferred). • Experience in vault operations and a strong understanding of the armored transportation industry (preferred). • Demonstrated leadership experience in operations, product support, or customer support environments (preferred). • Knowledge of process improvement methodologies such as Lean and Six Sigma (preferred). • Strong analytical, organizational, and problem-solving skills (preferred). • Ability to work independently and manage multiple priorities in a fast-paced environment (preferred). • Proven track record of maintaining operational standards, integrity, and accountability (preferred). • Strong communication and stakeholder management skills (preferred).

🏖️ Benefits

• Equal opportunity employer • Drug-free workplace