ATM Managed Service Training Manager

🕒 May 13

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection. Established in 1859, Brink’s employs over 59,900 employees and serves customers through a network of 1,100 facilities and 12,000 vehicles in more than 100 countries on six continents — an unrivaled global footprint that delivers incomparable security, efficiency and visibility across the logistics lifecycle.

📋 Description

• Design and execute a global training strategy for ATM Managed Services that aligns with operational goals, service-level agreements (SLAs), and customer expectations. • Build standardized onboarding, refresher, and advanced training programs to support AMS operations, monitoring centers, and support teams. • Establish a scalable training roadmap that supports new tools, system implementations, and operational growth. • Partner closely with Global Operations, Monitoring Centers, Field Services, Engineering, IT, and Vendor Management to identify training needs and close skill gaps. • Collaborate with country and regional leaders to ensure training content and delivery align with local operational requirements while maintaining global standards. • Act as the primary point of contact for AMS training initiatives across regions. • Define and track measurable training outcomes, including performance improvements, error reduction, incident trends, SLA adherence, and service quality metrics. • Use operational data, KPIs, audit findings, and root-cause analysis to assess training effectiveness and guide enhancements. • Provide regular reporting to leadership on training participation, results, and operational impact. • Continuously refine training content, delivery methods, and tools to improve effectiveness and scalability. • Support continuous improvement initiatives related to monitoring processes, VMS enhancements, and operational workflows. • Identify opportunities to streamline processes, improve knowledge transfer, and increase operational efficiency through training innovation.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Technology, Training & Development, or a related field. • Minimum of 5+ years of experience in ATM operations, managed services, financial services operations, or technical service environments. • Proven experience building and managing training programs in operational, SLA-driven environments. • Strong knowledge of ATM systems, monitoring processes, incident management, and service delivery models. • Demonstrated experience translating business objectives into actionable training and operational enablement strategies. • Proficiency with training tools, learning platforms, and operational reporting systems.

🏖️ Benefits

• Willingness to travel domestically and internationally as business needs require • Relocation assistance is not available for this role