Customer Success Manager – AI, DACH

🕒 May 30

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BRYTER

WebsiteLinkedInAll Job Openings

201 - 500 employees

📋 Compliance

☁️ SaaS

Legal • Compliance • SaaS

BRYTER is a no-code platform that empowers legal and compliance teams to leverage AI for efficient workflow automation. The company provides tools for AI-powered contract review, document automation, data extraction, and compliance management. With solutions tailored for law firms and corporate legal departments, BRYTER helps automate and streamline legal processes, reducing time spent on repetitive tasks by up to 90% and improving overall productivity. Their platform is customizable and integrates seamlessly with existing systems, offering a comprehensive solution for legal innovation and regulatory compliance challenges.

📋 Description

• Respond to inbound support tickets across email and live chat, resolving technical and product questions quickly and clearly • Triage and diagnose issues - distinguishing user errors from product bugs and routing accordingly • Monitor product usage patterns to proactively identify users who are stuck or at risk of churning • Spot recurring ticket themes and translate them into actionable product insights - escalating friction points to the Growth and product teams • Reproduce and document bugs clearly for the engineering team, including steps, environment details, and impact assessment • Contribute to the in-product help experience - working with the growth team on tooltips, empty states, and contextual nudges that reduce support volume

🎯 Requirements

• Highly fluent (or native) German speaker • Highly fluent English speaker • 1+ years of experience in a technical support or customer success role • Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders • Experience with support tools such as Intercom or Zendesk • Comfortable working in a fast-paced, dynamic startup environment.

🏖️ Benefits

• Along with 30 vacation days, we also offer a pension • a generous Work From Home Allowance to make sure your home office has everything you need • paid parental leave & more!