Customer Success Manager – AI

🕒 March 20

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BRYTER

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

BRYTER is a no-code platform that empowers legal and compliance teams to leverage AI for efficient workflow automation. The company provides tools for AI-powered contract review, document automation, data extraction, and compliance management. With solutions tailored for law firms and corporate legal departments, BRYTER helps automate and streamline legal processes, reducing time spent on repetitive tasks by up to 90% and improving overall productivity. Their platform is customizable and integrates seamlessly with existing systems, offering a comprehensive solution for legal innovation and regulatory compliance challenges.

📋 Description

• Become an expert of our AI Workflow platform and be comfortable explaining technical concepts to a non-technical audience • Providing first-line technical support to self-serve customers • Developing and maintaining Help Center content, documentation, and support formats • Tracking product usage and defining metrics to assess customer success • Diagnose, identify, and troubleshoot issues, escalating situations to Engineering teams if necessary

🎯 Requirements

• Highly fluent (or native) German speaker • Highly fluent English speaker • 3+ years of experience in a technical support or customer success role • Previous work in SaaS or AI • Strong communication skills to explain technical issues to both engineering and non‑technical stakeholders • Previous experience creating customer-facing documentation or video tutorials • Proficiency with support tools such as Intercom or Zendesk • Comfortable working in a fast-paced, dynamic startup environment

🏖️ Benefits

• 30 vacation days • Pension • Generous Work From Home Allowance • Paid parental leave