Service Delivery Manager

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🕒 July 7

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

HR Tech • Enterprise • AI

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• The Service Delivery Manager – Evive is responsible for delivering an exceptional client experience by supporting employers and their members on Evive’s personalization-focused SaaS platform. • Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup. • Configure Evive settings to align with client-specific benefit programs, demographics, eligibility rules, communication logic, and personalized journey triggers. • Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies change. • Serve as the primary day-to-day point of contact for clients using the Evive platform. • Respond to client questions and incidents in a timely and accurate manner. • Research and resolve inquiries related to eligibility data, personalization logic, health journey outputs, and data file discrepancies. • Test client-specific Evive configurations, including data mapping, demographic ingestion, benefit-based logic, personalization triggers, and communication workflows. • Partner with product management, engineering, data operations, and call center teams to support successful deployments and smooth onboarding.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience. • 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology. • 2+ years of experience managing projects or implementations in a SaaS environment. • Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems. • Advanced proficiency in Microsoft Excel, including VLOOKUPs, PivotTables, and data validation. • Excellent written and verbal communication skills, with the ability to translate technical concepts for both technical and non-technical audiences. • Strong analytical and problem-solving skills with a data-driven mindset. • Highly organized, detail-oriented, and reliable, with strong follow-through. • Ability to work effectively in a fast-paced, evolving, and sometimes ambiguous environment. • Collaborative team player with a passion for customer success and operational excellence.

🏖️ Benefits

• Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness. • Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives. • Flexible Work Environment: Remote-first, office-friendly options. • Retirement Savings Plans: Employer-sponsored programs for financial security. • Professional Development: Career growth opportunities through training and resources. • Supportive Culture: Collaboration, open communication, and creative problem-solving. • Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources.