Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience

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BuchhaltungsButler

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

☁️ SaaS

💸 Finance

SaaS • Finance

BuchhaltungsButler is a cloud-based accounting and bookkeeping SaaS that automates financial workflows for small and growing businesses, freelancers, e‑commerce merchants, associations and tax advisors. The platform provides automated receipt capture and matching, bank and marketplace integrations, GoBD- and GDPR-compliant storage in German data centers, dashboards and reporting, DATEV export and a white‑label option for resellers. It emphasizes high automation, security, and easy collaboration with tax professionals to reduce bookkeeping time and streamline monthly and annual financial processes.

📋 Description

• You lead demo calls, actively listen, understand our customers' needs in the e‑commerce and SaaS sectors, and propose suitable solutions • You independently handle support tickets and deliver fast, customer-oriented resolutions • You work closely with our Onboarding & Automation team to ensure customer satisfaction and continuously improve our solutions • You create content independently, such as blog posts, templates, or help pages, and actively contribute to implementing our AI & content strategy

🎯 Requirements

• You have experience in financial accounting or a solid understanding of tax-related processes • You have experience in direct customer contact—ideally in a SaaS environment—and a strong sense for customer needs • You know how to define, track, and achieve realistic goals and KPIs, both individually and collaboratively with your team • You communicate confidently in German and English, both written and spoken • You are proficient with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems

🏖️ Benefits

• The opportunity to independently drive projects in a dynamic startup and create real value for our customers • Regular development meetings and an annual training budget • An open company culture with flat hierarchies, no dress code, team dinners, sports offerings, after‑work drinks, and regular company offsites • Remote-first working or from our office near Ostbahnhof — with a balcony and views over the Spree • Family-friendly flexibility in organizing your working hours and locations • An attractive compensation package and 30 days of vacation