Buddle Findlay
B2B • Banking • Legal
Buddle Findlay is a leading New Zealand corporate law firm, offering comprehensive legal services to both public and private companies. The firm specializes in various sectors, including agribusiness, banking and financial services, construction, corporate and commercial law, environment and resource management, and intellectual property. With a commitment to strategic advice and a talented team, Buddle Findlay is well-equipped to handle complex legal challenges across multiple industries.
Patient Support Specialist
Job not on LinkedIn
October 5
Buddle Findlay
B2B • Banking • Legal
Buddle Findlay is a leading New Zealand corporate law firm, offering comprehensive legal services to both public and private companies. The firm specializes in various sectors, including agribusiness, banking and financial services, construction, corporate and commercial law, environment and resource management, and intellectual property. With a commitment to strategic advice and a talented team, Buddle Findlay is well-equipped to handle complex legal challenges across multiple industries.
📋 Description
• Act as the first line of response for inbound email, phone, and in-app chat, ensuring patients receive timely, accurate, and reassuring support. • Manage pharmacy support by monitoring order processing and ensuring partners meet agreed service levels. • Oversee delivery operations, coordinating scheduling and making manual overrides where required to maintain service standards. • Accurately log incidents or errors reported by clinics, pharmacies, or patients, responding promptly and escalating when necessary. • Maintain professional and precise communication with doctors, pharmacies, and care teams. • Identify and implement process improvements to enhance patient experience and operational efficiency. • Make necessary process suggestions and improvements which can help the team. • Contributes to team effort by accomplishing related results as needed. • Perform other related tasks and duties that may be assigned by the client later on.
🎯 Requirements
• Patient-Focused: Kind, empathetic, and reassuring when supporting patients in sensitive or stressful situations. • Detail-Driven: Meticulous in communication, ensuring accuracy and professionalism at all times. • Clear & Calm Communicator: Able to defuse conflicts gracefully and build trust quickly. • Adaptable: Thrives in a fast-moving environment, quickly problem-solving and thinking outside the box. • Proactive & Resourceful: Anticipates potential issues and actively contributes to improving processes.
🏖️ Benefits
• Health insurance • Internet allowance • KPI incentive program • Fortnightly virtual happy hour • Annual group off-sites
Apply NowSimilar Jobs
October 1
Customer Support Specialist providing exceptional service and managing critical backend operations in a fast-paced e-commerce environment. Responsible for payment disputes, order fulfillment, and data management.
September 28
Remote Support Specialist at Kasa managing guest communications, triage, QA, and operations. Oversees maintenance tracking, housekeeping prioritization, and recurring operational processes
September 25
Provide ZenDesk customer support for home-equity-backed credit card; handle OFAC/flood renewals, document issues, and track customer experiences across channels.
September 24
Virtual Office Assistant for Ohio dental practice. Verify insurance, submit appeals, schedule patients, post payments, manage aging reports and follow-ups.
September 22
Provide customer support via Zendesk and CRM for company products. Resolve inquiries via email, chat, and phone; collaborate with internal teams; work-from-home shifting schedule.